Collections Analyst

Parkland USA Corporation • Minot, ND • 18h ago

Position Title:

Collections Analyst

Location: Minot, ND

Position Summary:

Reporting into the Collections Supervisor, the Collections Analyst is accountable for managing outstanding accounts receivables, ensuring timely payment of invoices, and resolving customer disputes. The collections analyst will play a pivotal role in executing Parklands collections strategies and educating and aligning customers payment behaviour. You will work closely with internal clients to maintain positive relationships, while ensuring compliance with company policies and regulations.

Key Responsibilities:

Monitor and manage an accounts receivable portfolio to ensure timely collection of outstanding balances.

Contact customers by phone, email, or mail to follow up on overdue payments.

Review daily credit limits and take appropriate actions for overlimit customers.

Research and resolve billing discrepancies, disputes, and payment issues.

Prepare and send collection notices and reminders.

React with an appropriate level of urgency in the negotiation of payment arrangement within the authority level and make decisions on held orders, while maintaining a standardized collection process.

Organize daily work activities and attend to various tasks based on priority.

Collaborate with the finance team to maintain accurate account statuses.

Maintain accurate and detailed records of customer communication.

Prepare regular reports on collection activity, aging accounts, and outstanding balances.

Escalate accounts to senior management, legal or third-party partners when necessary and follow-up where necessary to provide additional account details or obtain status update

Assist with month-end and year-end financial reporting as required.

Provide excellent customer service while maintaining professional communication

Qualifications and Skills:

Bachelors degree in Finance, Accounting, Business, or related field (preferred).

Minimum of 5 years of experience in collections or accounts receivable.

Experience with dispute resolutions, reconciliations and root cause analysis.

Strong understanding of accounting principles and financial terminology.

Excellent communication and negotiation skills.

Ability to man

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