Customer Service Leader

PROLEC-GE WAUKESHA • Waukesha, WI • 7h ago

JOB REQUIREMENTS: JOB SUMMARY The Customer Service Leader is the
interface between the customer and the manufacturer once the unit has
been shipped. This role interfaces with field service whether the unit
is a witness-assembly or install, dress and test. Included in the
responsibilities are: warranty validation, field defect reporting, and
customer service of warranty issues and troubleshooting. PRINCIPLE
DUTIES AND RESPONSIBILITIES Lead and supervise the Waukesha Customer
Service / Warranty administration team Field all trouble calls, warranty
or otherwise. Calls come from customers, users, service companies
including Prolec-GE Waukesha, Inc. Service, Channel Partners,
consultants, etc. Ship out parts for warranty and installation issues to
Prolec-GE Waukesha, Inc. Service, customer, customer\'s contractors,
etc. Get price and lead time from Purchasing of parts not stocked. Enter
requisition for the parts. Approve vendor invoices for parts. Order oil
for field fills. Approve invoices for field oil and freight for field
oil. Advise the Storeroom to receive oil Purchase Orders. Log all FDRs
into the FDR Database. Send out the weekly reports every Friday and
create the monthly summary once all financial data is received. Look up
parts and provide quotes to customers, Service and the Components Group.
Part numbers will have to be looked up. Some data is on the system, some
on microfilm, paper files, etc. Get price and lead time from Purchasing
of parts not stocked. Enter sales orders for parts. All parts orders
will need to be followed through to shipment. The system is manual, and
nothing happens unless folks are told. This includes billing the
customer. Approve vendor invoices for parts. Advise the Storeroom to
receive the PO and approve payment. Enter Sales Orders for Engineering
projects, i.e. thermal studies, substitute bushing studies, etc. Sales
enter the project once the SO is in the system. Enter Sales Orders for
field returns. Assume the role of Project Manager for factory
returns/repairs. Maintain the Field Failure charts used by Sales and
Marketing. Create and present detailed reports showing results of
warranty data analysis and work with needed functions on suggestions for
performance improvement. Analyze formal corrective actions taken to
address identified concerns through the review of available field
performance data KNOWLEDGE, SKILLS & ABILITIES Understanding of
transformer shipment processes, installation and testing protocols and
commissioning procedures. Ability to resolve issues that arise in the
aforementioned by dealing with a variety of parties both internal and
external... For full info follow application link. SPX Corporation is
an affirmative action and equal opportunity employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, gender, sexual orientation, national origin,
genetic information, age, disability, veteran status or any other
legally protected basis. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/1678586AFA414340

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