CUSTOMER SERVICE COORDINATOR - BILINGUAL (MANDARIN)

Total Quality Logistics • Cincinnati, OH • 12h ago

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

Position Title: CUSTOMER SERVICE COORDINATOR - BILINGUAL (MANDARIN) Location: Cincinnati, Ohio, USA Category: Customer Service/Administrative Job ID 6516

DESCRIPTION & REQUIREMENTS:

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What's in it for you:

Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match

Advancement opportunities with structured career paths

Up to $5,000/year in tuition reimbursement

Employee referral bonus opportunities

We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:

Become the subject matter expert on all administrative tasks related to your aligned account(s)

Document and manage all tasks in our internal systems

Schedule appointments and help coordinate shipments from pickup to delivery

Help resolve shipping issues with a high level of professionalism

Provide excellent customer service to internal and external stakeholders

Support with billing and payment processing as needed

What you need:

1+ year customer service experience preferred

Fluent in English and Mandarin

Hall of fame work ethic with a history of excellent attendance

Strong verbal communication skills -- face to face and over the phone

Proficient in Microsoft Office, including Word, Excel, and Outlook

Ability to take ownership of responsibilities and see tasks through completion

Where you'll be:

4289 Ivy Pointe Blvd Cincinnati, OH 45245

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

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