Overview
A dedicated Quality Control Analyst is critical to the success of Navy Federal's oversight of the Overseas Military Banking Program's (OMBP) BSA/AML and OFAC framework. As part of a small, focused team, this individual will play a key role in evaluating operational performance, ensuring adherence to BSA/AML and OFAC standards and driving process improvements. This individual's efforts will help detect control gaps, validate compliance with contract requirements and support the program's long term regulatory readiness. With the complexity and sensitivity of OMBP operations, a Quality Control Analyst will assist in ensuring we stay ahead of risk proactively, not reactively.
To review, analyze, and report on OMBPs BSA operations to improve efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with contractual, federal and state regulatory requirements, industry standards, and Navy Federal OMBP operating procedures. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level I: Basic/routine review and analysis, with moderate scope/impact. Primary focus is recurring quality control audits.
Responsibilities
Evaluate decisions, process adherence, servicing standards, and regulatory requirements files for compliance with applicable state and federal laws.
Evaluate and monitor quality of documentation for completeness/errors/ omissions and credit quality according to agency and internal guidelines to identify defects and to limit the risk exposure to Navy Federal.
Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, and/or government regulations
Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
Ensure quality through data integrity and risk management
Stay abreast of applicable changes in the industry, as well as, changing or newly issued federal regulations, and state laws and understand impacts or changes to processes
Agile and flexible to changes whether driven by industry, , company, or department initiatives/mandates
Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting
Monitor corrective action to ensure prompt, consistent, and effective remediation
Research escalated issues as needed and determine or collaborate with team on the resolution
Gather, analyze, and synthesize data for presentations and reports
Assist in ensuring a compliant Quality Control Program
Maintain clear and organized documentation in relation to quality and noted deficiencies identified
Perform other duties as assigned
Qualifications
Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
Basic knowledge or experience of the industry
Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
Effective customer service focus and relationship management skills
Effective skill using innovative thinking to solve problems and facilitate the decision-making process
Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
Experience managing multiple priorities independently and/or in a team environment to achieve goals
Advanced skill maintaining accuracy with attention to detail and meeting deadlines
Advanced word processing, presentation software and spreadsheet skills
Effective research, analytical, and problem-solving skills
Knowledge of operational and regulatory risk controls, concepts, and practices
Basic knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 26633
