Program Manager, Key Accounts - Environmental Solutions

WM • Honolulu, HI • 9h ago

WM a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

The primary objective of this role is to execute WM's Key Account Program with large clients across multiple market areas. The Program Manager, Key Accounts-Environmental Solutions, is responsible for building deep and lasting relationships with each client by harnessing the resources of WM's vast network. The role is accountable for growing and maintaining existing revenue while maintaining the quality of the book of business.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Partner with the Key Account Executive (KAE) in support of new program initiatives, including right-sizing, renewals, growth, acquisitions, mergers, and the addition of new services.

Drive profitable new revenue by proposing client and site-specific solutions.

RFP Management

Oversee contract compliance.

Executing CPI increases across the client book of business where contractually allowed.

Participate in launch, renewal, and de-implementation activities related to clients within the assigned book of business.

Educate clients on local regulatory compliance trends and requirements (e.g., mandatory recycling).

Represent the brand with the highest integrity.

Lead and collaborate with cross-functional teams to ensure accounts receivable (A/R) are current to contract terms.

Act as a client resource to escalate and address operational-level activities, including billing, set-up, and service requests.

Use in-depth knowledge of internal organizational structure, financial performance, and plant-specific trends for assigned clients.

Execute client-specific reporting and complete quarterly scorecards.

Support the preparation of cost savings, recycling research, and presentations.

Become well-versed with WM's integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional), beneficial reuse, Lamptracker, etc.)

Perform site evaluations with local teams when necessary.

Monitor news associated with local facilities to proactively address client requirements.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of non-supervisory employees.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience

Education: Bachelor s Degree (accredited), in Sales/Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited), and four (4) years of relevant experience.

Experience: Five (5) years of previous experience (in addition to education requirement).

Preferred Experience: Prior experience with WM Sales, SBS and/or Post Collections strongly preferred.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

None required.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Valid driver's license, reliable transportation carrying the required amount of insurance as outlined by the company

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

Required to exert physical effort in handling objects less than 30 pounds part of the work day;

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimes

Normal setting for this job is an office setting, but could require travel to field locations

The expected base pay range for this position across the U.S. is $76,100 - $106,030 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications,

qualifications, and work location. In addition, this position is eligible for incentive pay.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

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