Staff Business Systems Analyst

Intuit • Mountain View, CA • 7h ago

Overview

Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce.

We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical role you'll be responsible for tackling complex business problems by collaborating closely with engineers, data scientists, Customer Success teams, and Business Unit leaders to document complex processes, define requirements, lead UAT, and across Intuit. You will have the opportunity to help lead Intuit in its transformation into industry-leading service operations technologies and platforms.

What you'll bring

Strong communicator who knows how to translate analysis into business insights, prioritize based on strategy, and communicate objectives, plans, status, and results clearly

2+ years of experience in operations within a fast-moving technology-driven organization or a quickly evolving supply chain driven organization

Strong business analysis skills (planning, feasibility assessments, requirements development, quality assurance testing, coordinating and executing user acceptance testing, problem solving)

Demonstrated ability to think end-to-end, quickly understand operating systems, and lead the delivery of a portfolio of programs/projects

Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role

Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels

Undergraduate degree in business, technical, or science discipline required

How you will lead

Collaborates with a team of top engineers, designers, product managers, analysts and Customer Success business partners to define and enable long term capability strategies that align with Intuit's strategic goals.

Analyzes complex business problems to be solved with automated systems, proactively seeks data to build a business case, influences and presents effectively and logically

Defines detailed business requirements to deliver on strategic objectives, gathers end user feedback and incorporates into solution design and development.

Moves fluidly between high-level strategy and execution; confident giving a presentation to Sr Leadership as well as running a meeting with users and technical SMEs

Has an innate curiosity and willingness to dive deep into a complicated platform product, identifies and documents how any underlying system connects, while identifying gaps and automation requirements

Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements - creativity and iteration are key

Drives work with urgency, moves teams forward, leaps over barriers, bridges over gaps and keeps the business moving

Delivers results: Operational excellence mindset with proven history of delivering services and/or operations efficiently at large scale with speed, certainty and security

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Intuit

Go to Apply

Share this job

Similar Jobs

Software Engineer II (Full Time) United States

Cisco • Milpitas, CA • 5h ago

IT & Engineering

Software Engineer II (Full Time) United States Apply ( https://jobs.cisco.com/jobs/Login?projectId=1447851 ) Location:San Jose, California, US Alternate LocationRTP North Carolina, Atlanta Georgia, Knoxville Tennessee, A...

5h ago

Go to Apply

Sr Software Development Engineer, OEM Solid State Drives Team

Amazon • Cupertino, CA • 6h ago

IT & Engineering

Description You will be a member of the larger HWEngS Storage organization and will lead ideation, design and implementation of software automation projects in the Solid-State Drive (SSD) team. You will work with peers a...

6h ago

Go to Apply

Manufacturing Systems Engineer I

Fujifilm • Santa Clara, CA • 12h ago

IT & Engineering

Position Overview POSITION SUMMARY: Collaborates with content experts to analyze complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing syste...

12h ago

Go to Apply

Manufacturing Systems Engineer II

Fujifilm • Santa Clara, CA • 12h ago

IT & Engineering

Position Overview POSITION SUMMARY: Defines, develops and implements MES solutions based on technical requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing of n...

12h ago

Go to Apply

Software Engineer - Datacenter

Intel • Santa Clara, CA • 13h ago

IT & Engineering

Job Details: Job Description: Intel is shaping the future of technology to help create a better future for the entire world. Our work in pushing forward fields like AI, analytics, and cloud-to-edge technology is at the h...

13h ago

Go to Apply

Senior, Software Engineer (iOS)

Walmart • Sunnyvale, CA • 13h ago

IT & Engineering

Position Summary... What you'll do... We are looking for a Senior Software Engineer (iOS) to join our team and contribute to the development of world-class mobile applications. You will work closely with other engineers...

13h ago

Go to Apply

SWE - Software Engineer, Siri App Experiences

Apple • Cupertino, CA • 13h ago

IT & Engineering

SWE - Software Engineer, Siri App Experiences Cupertino, California, United States Software and Services Summary Posted: Aug 22, 2025 Role Number: 200614461-0836 Apple Intelligence has a transformative impact on our cust...

13h ago

Go to Apply

Software Engineer, Apple Intelligence Model Platform

Apple • Cupertino, CA • 13h ago

IT & Engineering

Software Engineer, Apple Intelligence Model Platform Cupertino, California, United States Software and Services Summary Posted: Aug 22, 2025 Weekly Hours: 40 Role Number: 200617507-0836 The Proactive Intelligence Platfor...

13h ago

Go to Apply

Core OS Software Engineer - USB4/Thunderbolt

Apple • Cupertino, CA • 13h ago

IT & Engineering

Core OS Software Engineer - USB4/Thunderbolt Cupertino, California, United States Software and Services Summary Posted: Aug 22, 2025 Weekly Hours: 40 Role Number: 200617612-0836 Are you a big-picture thinker who loves se...

13h ago

Go to Apply

Software Engineer III, Search AI/ML

Google • Mountain View, CA • 13h ago

IT & Engineering

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 1 year...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.