Information Technology Specialist 2 - Field Support Specialist
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Information Technology Specialist 2 - Field Support Specialist
Salary
$52,790.40 - $80,204.80 Annually
Location
Des Moines - 50314 - Polk County, IA
Job Type
Full-time
Job Number
26-00480
Agency
185 DOM DoIT
Opening Date
08/22/2025
Closing Date
9/2/2025 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Abbey Carter (abbey.carter@dom.iowa.gov)
Description
Benefits
Questions
Job Description
The Department of Management (DOM), Division of Information Technology (DoIT) is seeking anInformation Technology Specialist 2 - Field Support Specialistto join our team!
This role will be responsible for providing timely support for day-to-day technical issues related to IT systems and processes. You will work closely with higher-level Information Technology Specialists within DOM DoIT to meet the IT operational requirements of various sites.
Key Responsibilities:
Support
Provide timely support for technical issues related to IT systems and processes.
Travel to sites within a defined region of the State of Iowa.
Collaborate with higher-level Information Technology Specialists to support business functions.
Computers
Manage local computers, ensuring they are functional and secure.
Perform routine software and firmware patching.
Communicate requirements to maintain computer functionality to higher-level specialists and DoIT management.
Support computer peripherals connected to or available locally at the site.
Networking
Install networking equipment and implement configurations using pre-defined setup documentation or central management mechanisms.
Troubleshoot network issues at the port and cable levels.
Monitor site ICN circuits and other external communication circuits, and communicate any outages.
Install and replace network and network patch cables as necessary.
Applications
Ensure the site's desktop productivity suite is accessible and properly patched.
Understand and troubleshoot basic operations of the site's business-specific applications.
Working Arrangement:
This position requires onsite work in Des Moines, IA each week. Employees meetingallexpectations of their work responsibilities may request remote work and develop a hybrid/remote schedule collaboratively with their manager.
Please note, candidates for this positionmustreside in the state of Iowa at the time of starting the role.
Employer Highlights:
The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.
We have a great total compensation package for all of our full-time employees, including:
Iowa Public Employees' Retirement System (IPERS)
Retirement Investors Club (RIC)
Flexible Working Environment- Work from Home Opportunities
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
Background Check Requirements:
After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate's education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.
Minimum Qualification Requirements
**Note: To pass the initial screening, applicants must demonstrate the technical skills listed below:
Experience equal to two years of full-time work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;
OR
completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government;
OR
twelve semester hours of accredited post high school education in one of the specialty areas listed in the first clause above;
OR
certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed in the first clause above may be substituted for one year of the required experience;
OR
an equivalent combination of education and experience substituting thirty semester hours of education for six months of experience;
OR
employees with currentcontinuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 1.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\and\pay/JobClassDescriptions/InformationTechnologySpecialist2-00119-90119.pdf)
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many years do you have of full-time experience in one or more of the following specialty areas?
Operating a multi-job computer
Installing, operating and coordinating computer based networks
Installing/maintaining database management systems
Developing business application processes; developing/operating system programs
Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
Developing/delivering information management training; providing Information Technology (IT) customer service
Designing/administering Internet sites
No experience in the identified areas
Less than one year of experience in the identified areas
One year to less than two years of experience in the identified areas
Two or more years of experience in the identified areas
04
Have you completed of an approved curriculum/specialized training programdeveloped and implemented by or in cooperation with state government?
Yes - My current application and/or attached documentation clearly addresses this requirement
No - I do not currently meet this requirement
05
Do you have twelve semester hours of accredited post high school education in one or more of the following specialty areas?
Operating a multi-job computer
Installing, operating and coordinating computer based networks
Installing/maintaining database management systems
Developing business application processes; developing/operating system programs
Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
Developing/delivering information management training; providing Information Technology (IT) customer service
Designing/administering Internet sites
Yes - My current application and/or attached documentation clearly addresses this requirement
No - I do not currently meet this requirement
06
Do you have a certification by an authorized educational institution/major computer or software producer in an area directly related to one of the following specialty areas?
Operating a multi-job computer
Installing, operating and coordinating computer based networks
Installing/maintaining database management systems
Developing business application processes; developing/operating system programs
Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
Developing/delivering information management training; providing Information Technology (IT) customer service
Designing/administering Internet sites
IF YesHow many months of full time experience do you have in one or more of the identified areas?
No Full time experience in the identified areas
Less than 12 months of experience in the identified areas
12 or more months of experience in the identified areas
07
How many years do you have of a combination of post high school education AND/OR full-time experience in one or more of the following specialty areas?
Operating a multi-job computer
Installing, operating and coordinating computer based networks
Installing/maintaining database management systems
Developing business application processes; developing/operating system programs
Installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems
Developing/delivering information management training; providing Information Technology (IT) customer service
Designing/administering Internet sites
Note: Thirty semester hours equals6 monthsof experience.
I do not have any of the education and/or experience
Less than one year of the combined education and/or experience
One year to less than two years of the combined education and/or experience
Two or more years of the combined education and/or experience
08
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 1 for the State of Iowa?
I am not a State of Iowa employee
I do not have any experience in the classification of Information Technology Specialist 1 for the State of Iowa
Less than six months of experience in the classification of Information Technology Specialist 1 for the State of Iowa
Six months or more of experience in the classification of Information Technology Specialist 1 for the State of Iowa
Required Question
Employer
State of Iowa
Agency
185 DOM DoIT
Address
200 East Grand Ave.
Des Moines, Iowa, 50309
Website
https://ocio.iowa.gov/
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