Automotive Service Advisor (Toyota)

Hendrick Automotive Company • Concord, NC • 2d ago

Hendrick Toyota Concord

Location: 7670 Bruton Smith Blvd, Concord, North Carolina 28027

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Works with customer and technician to identify required maintenance.

Advises customers on necessary and recommended services.

Offers additional services and repairs to customers.

Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate on service order and explains estimate to customer.

Schedules appointments with customer.

Meets dealership's standards for repair and order production.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

v Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

v 3-5 years

o 5+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

v Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Receptionist

Hendrick Automotive Company • Concord, NC • 2d ago

Management & Administrative

Hendrick Collision Center Concord Location: 7300 Weddington Rd, Concord, North Carolina 28027 Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership sh...

2d ago

Go to Apply

Area Manager II

Amazon • Concord, NC • 2d ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

2d ago

Go to Apply

KIA Service Advisor

Hendrick Automotive Company • Concord, NC • 3d ago

Management & Administrative

Hendrick Kia of Concord Location: 7550 Hendrick Auto Plaza NW, Concord, North Carolina 28027 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsib...

3d ago

Go to Apply

Operations Manager (Non-Complex)

Walmart • Concord, NC • 3d ago

Management & Administrative

Position Summary... What you'll do... Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as goodmembers of the community establishing and ma...

3d ago

Go to Apply

Service Assistant

Hendrick Automotive Company • Concord, NC • 4d ago

Management & Administrative

Honda of Concord Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Summary: Responsible for identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling ser...

4d ago

Go to Apply

Administrative Assistant

Adecco US, Inc. • Harrisburg, NC • 4d ago

Management & Administrative

Administrative Assistants - Temp to Perm Location: Harrisburg, NC Pay: $18-$19 per hour Schedule: Monday-Friday, 8:30 AM - 5:00 PM We are seeking two Administrative Assistants to join a growing team in Harrisburg, NC. Th...

4d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Kannapolis, NC • 4d ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

4d ago

Go to Apply

Sales and Operations Management Trainee

Penske • Concord, NC • 1w ago

Management & Administrative

Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for o...

1w ago

Go to Apply

Customer Service Representative

Robert Half • Kannapolis, NC • 1w ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within th...

1w ago

Go to Apply

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Concord, NC • 2w ago

Management & Administrative

QUESTIONNAIRE-3-52 128 If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Man...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.