Inside Customer Support Representative

Martin Brothers Distributing • Cedar Falls, IA • 6h ago

For over 85 years, Martin Bros. has established itself as the premier independent, family-operated provider of foodservice and supply solutions in the upper Midwest. We cater to a diverse range of establishments, including restaurants, healthcare facilities, educational institutions, and convenience stores. We are currently seeking an Inside Customer Support Representative to join our team. Our commitment to excellence and family values has been the cornerstone of our success for more than eight decades, and we're excited to welcome new talent to help us serve our valued customers even better.

What You'll Be Doing:

Provide legendary customer service:

Identify customer needs and provide solution-based support

Maintain a consistent and positive image when interacting with customers

Have strong verbal and written communication skills when interacting with customers through multiple communication channels such as phone, email and chat.

Demonstrate patience and problem-solving abilities in customer interactions

Serve as a vital link between customers and departments:

Advise customers of all changes affecting orders

Assess the needs of customers and engage the proper team member to meet expectations

Participate in trainings to remain knowledgeable on product offerings, industry updates, and internal processes

Understand how different departments interconnect and contribute to overall customer satisfaction

Engage in customer care and departmental goals:

Be willing to assist team members as needed, even on tasks outside their primary responsibilities

Adapt readily to changing team dynamics and workloads

Collaborate efficiently with different departments to ensure customer needs are met

Go the extra mile for the customer while balancing what is profitable for the organization

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