Sr. Customer Service Representative

Robert Half • Montebello, CA • 10h ago

Description

We are seeking an experienced Senior Customer Service Representative to join our client's team in the printing/manufacturing industry. This is a temp-to-hire opportunity for a motivated professional who thrives in a fast-paced, detail-driven environment and is eager to grow into a more advanced account/customer service role.

Responsibilities:

Manage and process customer accounts and orders with accuracy and timeliness.

Verify and confirm order details (items, quantities, changes, etc.) and enter them correctly into the order system.

Serve as the primary liaison between customers and internal teams, ensuring clear communication and effective follow-up.

Prioritize daily workload to meet shifting demands, updates, and changes.

Apply problem-solving skills to resolve customer issues and ensure satisfaction.

Learn and apply calculations, conversions, and concepts specific to the production process.

Apply project management skills to oversee customer orders from start to finish, ensuring deadlines, changes, and deliverables are met.

Coordinate with multiple stakeholders to drive projects forward and ensure seamless execution across teams.

Requirements

Qualifications:

3-5 years of experience in account management, customer service, or order processing (manufacturing/printing background preferred).

Strong attention to detail, reliability, and a proactive work ethic.

Excellent problem-solving skills and ability to adapt to changing priorities.

Strong communication and interpersonal skills, with a customer-first mindset.

Competency in standard college-level math; willingness to learn new concepts related to production.

Demonstrated project management experience, with the ability to organize, prioritize, and execute multiple initiatives simultaneously.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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