NY HELP No
Agency Information Technology Services, Office of
Title Information Technology Specialist 4 Data Communications - 9020
Occupational Category I.T. Engineering, Sciences
Salary Grade 25
Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)
Salary Range From $96336 to $121413 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Competitive Class
Travel Percentage 5%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? Yes
Telecommuting allowed? Yes
County Albany
Street Address CNSE-ZEN, 201 Fuller Rd., Flr 2
City Albany
State NY
Zip Code 12203
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the direction of a Project Coordinator, SG-NS, within the Chief Technology Office/Enterprise Network Services/Data Center Networks Operations group, the Information Technology Specialist 4 (Data Communications), SG-25, will perform network design, implementation, troubleshooting, and technical support for hardware, software and connectivity in the NYS ITS voice and data networks, and remote locations, in support of client networking activities and ongoing mission-critical initiatives.Specific duties may include, but are not limited to, the following:- Lead intermediate/assist on major projects and Data Center Consolidation initiatives in the data/voice Data Center networks, including design, implementation and testing.- Perform the full range of supervisory responsibilities.- Manage network equipment in the NYS data centers and remote locations. This includes voice and data communications equipment such as cabling, firewalls, routers, switches, IPS devices, servers, VoIP (Voice over Internet Protocol) phones, WAP (Wireless Access Point) devices, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc. This includes designing, implementing, configuring, installing, monitoring, troubleshooting, performing code upgrades, migrating, relocating, removing equipment.- Troubleshoot carrier class network equipment, including end-to-end network connectivity using command line tools, e.g., PCAP, Wireshark, tcpdump etc.; perform analysis of packet captures, firewall logs and syslogs; understand data networking protocols including TCP/IP; OSI; OSPF; BGP; HTTP; SSL; DNS; TLS; WAP; and other Local Area Network/Wide Area Network (LAN/WAN) protocols.- Provide in-depth analysis on network data captures using monitoring tools such as Zenoss, Splunk, NfSen, Wireshark, etc.- Oversee network monitoring to ensure maximum network availability.- Provide 24x7x365 on-call network support, on a rotating basis, for troubleshooting, escalation and ticket resolutions.- Report network outages, degradation of services or severely impactful events to senior management immediately so that upper ITS management may be briefed if necessary.- Review agency network connectivity and access requirements.- Participate in network performance analysis, training, and capacity planning.- Design, test, and implement a broad range of new network solutions, migrations and upgrades for ITS Enterprise and NYS Agency networks.- Perform evaluations on software/hardware intended to be added or updated within the ITS Enterprise infrastructure or at ITS remote sites to ensure network continuity/compatibility.- Support Local and Wide Area Network (LAN/WAN) environments which utilize advanced routing protocols including OSPF, IBGP, EBGP. - Use all available network tools to provide exceptional support/service to fulfill customer requirements.- Keep network documentation updated and accurate, such as Visio diagrams, operational procedures, training manuals, and network templates.- Occasional travel may be required.- Perform other duties as assigned including but not limited to the full range of supervisory responsibilities.-
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4 DC, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off- Thirteen (13) paid holidays annually- Up to Thirteen (13) days of paid vacation leave annually- Up to Five (5) days of paid personal leave annually- Up to Thirteen (13) days of paid sick leave annually for PEF.- Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits- Eligible employees and dependents can pick from a variety of affordable health insurance programs- Family dental and vision benefits at no additional costAdditional Benefits- New York State Employees' Retirement System (ERS) Membership- NYS Deferred Compensation- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds- Public Service Loan Forgiveness (PSLF)- And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Name ITS Human Resources
Telephone 518-473-0398
Fax 518-402-4924
Email Address PostingResponses@its.ny.gov
Address
Street Empire State Plaza
Swan Street Building, Core 4, Floor 1
City Albany
State NY
Zip Code 12220
Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.
