Customer Accounts Advisor

Aaron's Inc • Durham, NC • 2d ago

The salary range for this role is $13.25 to $14.00 per hour*. This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

Sell customers on the benefits of timely lease agreement renewal payments

Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Assist with merchandise returns and guest deliveries as directed by management

Clean and certify merchandise in the Quality Assurance Center for all items personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of retail/customer service experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on full-time and part-time employment status.

Similar Jobs

Branch Operations Manager Chapel Hill University

Wells Fargo • Chapel Hill, NC • 1d ago

Management & Administrative

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our c...

1d ago

Go to Apply

Senior Marketing Manager

BD (Becton, Dickinson and Company) • Durham, NC • 1d ago

Management & Administrative

Job Description Summary Join BD Parata's Global Platform team as a Senior Marketing Manager, Rx Solutions and Launch Excellence, and drive the future of pharmacy automation! Parata is a high-growth, strategic business in...

1d ago

Go to Apply

Sales Planning Manager (Evergreen)

The Clorox Company • Durham, NC • 1d ago

Management & Administrative

Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact o...

1d ago

Go to Apply

Executive Administrative Assistant

Adecco US, Inc. • Morrisville, NC • 2d ago

Management & Administrative

EXECUTIVE ADMINISTRATIVE ASSISTANT Outstanding opportunity! Adecco is hiring immediately for a Global Fortune 500 Tech company in Morrisville, NC. The client and their campus are AMAZING! This role represents a world of...

2d ago

Go to Apply

Administrative Associate

UNC Health Care • Chapel Hill, NC • 3d ago

Management & Administrative

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: May perform duties of an administrative...

3d ago

Go to Apply

Content Marketing Manager

CTG • Morrisville, NC • 3d ago

Management & Administrative

CTG is seeking to fill a Content Marketing Manager opening for our client in Morrisville, NC. Location: Morrisville, NC Duration: 12+ months, with possibility for extension Duties: Drive the client's content strategy, cr...

3d ago

Go to Apply

Administrative Assistant ASC

Adecco US, Inc. • Morrisville, NC • 3d ago

Management & Administrative

Administrative Assistant - ASC Killer App? - How about a Killer job? Join our team as an Administrative Assistant at our Global Fortune 500 Technology client's stunningly beautiful corporate campus in Morrisville, NC (RT...

3d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Durham, NC • 3d ago

Management & Administrative

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and...

3d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Chapel Hill, NC • 3d ago

Management & Administrative

3d ago

Go to Apply

Senior Commercial HVAC/R Service Technician

Moore's Electrical & Mechanical Construction, Inc. • Durham, NC • 5d ago

Management & Administrative

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.