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Ops Center Support

CACI International • Hanover, MD • 3d ago

Ops Center Support

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

CACI as a Prime Contractor on MWIII Bridge. All positions in Hanover, MD area. MWIII Bridge develops and supports Identity, Credential, and Access Management (ICAM) capabilities for the enterprise and stand-alone deployment throughout the IC. Tasks include program management, mission support, software integration, software development, system engineering, migration, testing, documentation development, network and system monitoring, configuration control and release management.

Responsibilities:

We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently

Work schedule:

The 24x7 shift rotates over 10 weeks in five 2-week periods as follows. Day and Mid shifts are 12 hours (6am-6pm, 6pm-6am), Straights are M-F (8 hours per day).

Qualifications:

Required:

TS/SCI Clearance with polygraph

7 years' experience as a SE in programs and contracts of similar scope, @type and complexity is required. Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required. 5 years of additional SE experience may be substituted for a bachelor's degree.

Experience with or knowledge of:

Online and telephone customer support

Public Key Infrastructure (PKI)

Attribute Based Access Control (ABAC)

Entitlements Management

LDAP directories

SQL and basic database querying abilities

RESTful services

Ticket tracking systems (e.g., JIRA, Redmine, SNOW)

Ability to:

Analyze system applications and perform troubleshooting.

Understand and communicate complex software systems.

Modify Confluence pages and write technical documentation to support customers.

Assist with educating/training customers on software capabilities.

Assist with understanding and defining customer needs.

Work independently

Nice to have:

Experience with UNIX

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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