Job Title: Principal Service Management Consultant - ServiceNow Subject Matter Expert - Finance & Supply Chain (Source to Pay Operations)
Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
Travel: 25%
Job Description:
The ServiceNow Finance & Supply Chain Subject Matter Expert (SME) is responsible for designing and implementing scalable, integrated solutions across Source-to-Pay (S2P) workflows using the ServiceNow platform.
This role requires deep expertise in financial operations, procurement, supplier lifecycle management, and ServiceNow's SPO, SLO, and APO modules. The architect will lead client engagements, define technical strategies, and ensure alignment with business outcomes.
Key Responsibilities:
Lead architecture and design of ServiceNow solutions for Source-to-Pay workflows, including Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO).
Collaborate with stakeholders to define business requirements and translate them into technical specifications and user stories.
Design interaction layers for portals, case management, and integrations with financial systems and S2P applications.
Conduct workshops to re-engineer finance and supply chain processes, identifying automation opportunities and pain points.
Provide governance and mentoring to delivery teams, ensuring adherence to best practices and platform standards.
Support integration with third-party systems such as ERP, ICertis, EDW, and risk management platforms 6.
Develop and maintain architecture documentation, including solution blueprints and configuration guides.
Participate in agile sprints, MVP launches, and continuous innovation cycles to refine and expand solution capabilities.
Required Qualifications:
5 years of experience in ServiceNow architecture and implementation, with a focus on finance and supply chain domains.
Deep understanding of ServiceNow SPO, SLO, APO modules and their configuration.
Experience integrating ServiceNow with ERP, procurement, and financial systems.
Strong knowledge of Source-to-Pay processes and supplier lifecycle management 3 4.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules.
Proficiency in scripting (JavaScript), REST/SOAP APIs, and Flow Designer.
Preferred Qualifications:
Experience with DocIntel AI, Supplier Risk Screening, and GRC/IRM scopes 6.
Familiarity with agile methodologies and DevOps practices. Strong communication and stakeholder engagement skills.
Experience in consulting and client-facing solutioning.
Key Competencies
Strategic solution design Financial and procurement process expertise
Integration and automation Governance and compliance Agile delivery and MVP planning Stakeholder management
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Infrastructure
Organization: CIS US P&C
Title: Principal Service Management Consultant - ServiceNow Subject Matter Expert - Finance & Supply Chain (Source to Pay Operations)
Location: IL-Chicago
Requisition ID: 081291
Other Locations: US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas
