Job Title: Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain
Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
Travel: 25%
Job Description:
A Security, Risk, & Finance and Supply Chain Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution.
This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality.
Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.
Responsibilities:
In addition to complying with Capgemini's professionalism policies, the Security, Risk, & Finance and Supply Chain BA/SME is responsible for:
Have knowledge and expertise in the ServiceNow Security & Risk solutions as well as the following
Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow - Source to Pay Operations Financial Services Operations - Banking Financial Services Operations - Insurance Financial Services Operations - Visa Disputes
Interacting with Engagement Teams to collect and translate technical development requirements
Participates in the definition, design, build, and implementation of ServiceNow Security, Risk, & Finance framework and solutions to meet client needs - Provides guidance and insight regarding industry best practices and recommendations
Definition of process and technical requirements to support design
Ensures that system improvements are successfully implemented
Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
Qualifications:
Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow Security, Risk, & Finance and Supply Chain Certification
1 years' experience working with Security, Risk, & Finance and Supply Chain solutions on the ServiceNow platform
ITIL V4 Foundation or above (or willingness to obtain it)
Experience utilizing the Agile/Scrum methodology to define and deliver development work
Experience integrating to multiple data sources used to populate ServiceNow modules
Good understanding of ServiceNow Security, Risk, & Finance and Supply Chain
Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
Excellent communication skills (verbal and written)
Able to work independently and demonstrate initiative through pro-active behavior
Participates in and/or leads diagnosis and fixing of problems within area of expertise
Identifies and fixes the root cause rather than just symptoms
Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
Works with peer team to develop and promote solution
Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
Possesses good presentation skills
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of 22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Infrastructure
Organization: CIS US P&C
Title: Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain
Location: IL-Chicago
Requisition ID: 081297
Other Locations: US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas
