To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives. Provide impeccable customer servicePrepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customsAnticipate, identify, and resolve problems which could delay the timely release or movement of freightMaintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirementsResolve banking and letter of credit problemsAdvise customers on payment terms.Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.Resolve billing issues, coordinate post entry activity on customer's behalf.Complete accurate data input or corrections into computer files.Perform route cause analysis as directed by the Account Administrator.Coordinate post-entry activities on the customer's behalfManage the entry verification process.Access clients systems (external systems) as necessary.Correspond with business partners in various mediums to include written, phone or e-mail.Produce operational trend reportsKeep business partners apprised of the exception process.Pre alerts - receive and respond as needed per customer SOP.Maintain general knowledge of FedEx products and servicesInteract with customers, internal staff/departments and management of all levels.Support Account Administrators with account management activities (exception logs, special spreadsheets).Perform entry reconciliation as neededDevelop and maintain a strong relationship with customer's front-line personnelAbility to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure.Access clients systems (external systems) as necessary.Produce operational trend reportsSort and assign department workload if required.Facilitate entry processing, as well as pre arrival and post arrival exception resolution.Performs other duties as assigned. Paid Training Provided. HS Diploma or GED required. 24 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Proficient in HTS classification & familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Preferred Qualifications: The shift for this position is M-F 8am-5pm. This position is hybrid and will allow for some work from home opportunity, and some onsite work at our Jamaica, NY office.Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: $16.86 - $32.04 per Hour. The typical sta
