Service Manager - Aspire Courtyards

The Klotz Group of Companies • Augusta • 8h ago

Service Manager

We are seeking a skilled and reliable Service Manager to join our maintenance team. The Service Manager will play a key role in ensuring the safety, functionality, and aesthetic appeal of our community by performing a variety of maintenance and repair tasks. This position requires strong technical skills, attention to detail, and a commitment to delivering exceptional service to our residents.

Core Responsibilities:

Maintenance Supervision:
- Supervise and lead a team of maintenance technicians, assigning tasks, and providing guidance to ensure efficient and effective maintenance operations.
- Conduct regular inspections of the property to identify maintenance needs, safety hazards, and areas requiring repair or improvement.
- Prioritize and schedule maintenance requests, work orders, and preventive maintenance tasks to minimize downtime and disruptions for residents.
Repairs and Troubleshooting:
- Perform and/or oversee the diagnosis, repair, and maintenance of mechanical, electrical, plumbing, HVAC, and other building systems and equipment.
- Troubleshoot equipment malfunctions and coordinate with external vendors or contractors as needed to ensure timely resolution of issues.
- Maintain accurate records of maintenance activities, including work orders, inventory levels, and equipment warranties.
Safety and Compliance:
- Ensure compliance with all applicable safety regulations, building codes, and company policies and procedures.
- Conduct regular safety inspections and trainings for maintenance staff to promote a culture of safety awareness and adherence to best practices.
- Respond promptly to emergency situations, such as fire alarms, floods, or power outages, and implement appropriate measures to mitigate risks and ensure resident safety.
Inventory and Budget Management:
- Manage maintenance supplies, tools, and equipment inventory, ensuring adequate stock levels and proper storage to support maintenance operations.
- Monitor maintenance expenses and assist in the development and management of the maintenance budget, identifying opportunities for cost savings and efficiencies.
Customer Service and Resident Relations:
- Provide excellent customer service to residents by addressing maintenance requests promptly and professionally, communicating status updates and resolutions as needed.
- Foster positive relationships with residents through courteous and respectful interactions, demonstrating a commitment to meeting their needs and exceeding their expectations.

Qualifications:

High school diploma or equivalent; trade school certification or relevant technical training preferred.
Minimum of 3-5 years of experience in maintenance management, preferably in the property management or multifamily housing industry.
Strong knowledge of building systems and equipment, including HVAC, plumbing, electrical, and mechanical systems.
Supervisory experience with the ability to lead, motivate, and develop a team of maintenance technicians.
Excellent problem-solving skills and the ability to prioritize and manage multiple tasks in a fast-paced environment.
Knowledge of safety regulations, building codes, and maintenance best practices.
Proficiency in computerized maintenance management systems (CMMS) and Microsoft

Core Values Integration:

Positivity: Maintain a positive and supportive environment for residents and team members, fostering a culture of collaboration and respect.
Solution Orientation: Approach challenges as opportunities for growth and improvement, implementing proactive strategies to address issues and enhance property performance.
Pursuit of Excellence: Strive for excellence in all aspects of property management, continuously seeking opportunities for innovation and improvement.
Transparency and Candor: Foster open and honest communication with residents, team members, and stakeholders, building trust and accountability within the community.
Dedication to Outperform: Commit to exceeding expectations and delivering exceptional service to residents and stakeholders, demonstrating a strong work ethic and dedication to achieving results.
Leadership: Lead by example, providing clear direction, guidance, and support to the property team, and promoting a collaborative and inclusive work environment.
Financial Strength: Manage property finances responsibly and strategically, maximizing revenue and minimizing expenses to ensure long-term financial stability and growth.

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