Analyst, AAdvantage Engagement Strategy

American Airlines • Dallas, TX • 4h ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is part of the Engagement Strategy Team within the Loyalty division.

Responsible for building AAdvantage promotions, offers, and/or Instant Status Pass in our CRM to increase customer engagement and drive revenue.

Projects and promotions impact millions of AAdvantage members and have high visibility across AA channels and in media outlets. The team is at the forefront of incorporating automation, personalization, utilization of machine learning, and optimizing offer delivery on our mission to create the world's best Travel Rewards program.

What you'll do

Successfully plans, builds, and executes promotion campaigns in the Engagement Hub from start to finish in a timely manner

Serves as a Subject Matter Expert and bridges between the business and IT to assist in development and implementation processes for new promotion capabilities

Views promotions from a customer perspective and uses customer feedback received though AAdvantage® Customer Service, customer data, and previous promotions to guide understanding of what is valuable to customers

Promotes open dialogue on what has worked well in previous promotions

Holds monthly AAdvantage® Customer Service Policy & Procedure + Promotions touch points to give overviews of upcoming promotions and proactively discuss pain point remediation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree or equivalent experience/training

1 year work experience

Preferred Qualifications- Education & Prior Job Experience

Experience in Siebel/Ventana

Previous loyalty marketing, CRM, insights, customer behavioral sciences experienc

Skills, Licenses & Certifications

Proficiency in MS Excel and PowerPoint

Detail-oriented to capture necessary logic for promotion builds across a variety of possible rules and decision logic

Ability to move projects forward without deadlines as well as effectively work under tight time constraints as needed

Strong organizational skills to keep track of multiple actions, tie up loose ends and generally keep things moving

Ability to work cross-functionally and build consensus in team environments

Proactive in suggesting improvements and innovative ideas

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Similar Jobs

Account Executive - Online Division- Grand Canyon University

Grand Canyon Education • Mesquite, TX • 4h ago

Sales & Marketing

Account Executive - Online Division- Grand Canyon University Click Here to Apply Online Job Description Come Grow With Us Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been a...

4h ago

Go to Apply

Administrative Business Partner II

Google • Addison, TX • 4h ago

Management & Administrative

Minimum qualifications: 2 years of administrative experience in a high-tech or international environment working on core administrative tasks (e.g., travel management, expense reports, calendar management, facilities coo...

4h ago

Go to Apply

Technical Program Manager II, Data Operations, Cloud Networking

Google • Addison, TX • 5h ago

Management & Administrative

The application window will be open until at least August 25, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Minimum qualifications: Bachelor's degree i...

5h ago

Go to Apply

Corporate Accounts Manager

Danaher Corporation • Dallas, TX • 6h ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher's ( https://danaher.com/our-businesses )...

6h ago

Go to Apply

VP - Sales EES OEM

WESCO • Dallas, TX • 6h ago

Sales & Marketing

As a VP- Sales I, you will be creating a culture of empowered performance focus while leading and developing a high performing team, setting strategy to drive profitable growth, creating strong partnerships with customer...

6h ago

Go to Apply

Recruiting Manager, Robert Half Accounting Operations - Dallas Downtown

Robert Half • Dallas, TX • 6h ago

Finance, Accounting & Banking

JOB REQUISITION Recruiting Manager, Robert Half Accounting Operations - Dallas Downtown LOCATION TX DALLAS NORTH JOB DESCRIPTION Job Summary As a Recruiting Manager , your responsibilities will include developing and gro...

6h ago

Go to Apply

Client Services Coordinator - Marketing

CBRE • Dallas, TX • 6h ago

Management & Administrative

Client Services Coordinator - Marketing Job ID 234235 Posted 18-Aug-2025 Service line Advisory Segment Role @type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Dallas - Texas - United S...

6h ago

Go to Apply

Spa Manager

Omni Hotels • Dallas, TX • 7h ago

Retail & Hospitality

Overview Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni...

7h ago

Go to Apply

Front Desk Agent

Omni Hotels • Dallas, TX • 7h ago

Retail & Hospitality

Location Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni...

7h ago

Go to Apply

Hotel Dining Cook III

Marriott • Dallas, TX • 7h ago

Retail & Hospitality

Additional Information Job Number 25134298 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Dallas, 2121 McKinney Avenue, Dallas, Texas, United States, 75201VIEW ON MAP ( https://www.google.com/map...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.