Who are we looking for?
Choice Hotels has an exciting new opportunity as our Sr. Manager, Software Engineering in the SkyTouch Technology division. SkyTouch Technology is an independently operated division of Choice Hotels that provides the most widely used cloud-based (SaaS) hotel property management system. As a key member of our SkyTouch Technology division, you will lead and mentor high-performing engineering teams to deliver seamless data and integration capabilities that, through AI and data, empower hotel operators to make smarter decisions, streamline operations, and unlock real-time value for thousands of properties across the Choice Hotels ecosystem and beyond.
Are you a hands-on technical leader that is as comfortable developing people as you are developing solutions that solve real world problems? The #SkysTheLimit when you #MakeItYourChoice! We encourage you to apply today!
Your Responsibilities
Lead High-Impact Engineering Teams - Step into a leadership role where you'll shape and inspire high-performing software teams, directly influencing the future of our technology landscape.
Deliver Scalable, Customer-Centric Solutions - Drive the development of innovative, scalable software that powers real-world hospitality operations; your work will touch thousands of businesses and millions of guests.
Champion AI, DevOps and Cloud Innovation - You'll lead initiatives that integrate AI into our products and accelerate delivery through automation and CI/CD excellence.
Own a Strategic Domain - Take full ownership of a strategic technology domain that encompasses Data Platform and External Integrations. You'll have the autonomy to define direction, solve complex problems, and deliver measurable business value. Define key processes (e.g., on-call rotations, escalation policies), track and report domain KPIs, and align rollout plans and SLAs with Product and Support. Ensure engineering efforts support financial goals, delivery timelines, and long-term strategy.
Elevate Engineering Excellence - Lead the charge in reducing tech debt, improving system performance, and embedding a culture of continuous improvement across teams.
Collaborate Across the Business - Work shoulder-to-shoulder with product, architecture, and business leaders to align technology with strategic goals; your voice will shape the roadmap.
Grow and Mentor Top Talent - Build the next generation of engineering leaders. You'll coach, mentor, and develop talent in a culture that values learning and growth.
Ensure Operational Resilience - Own the reliability of mission-critical systems. You'll lead efforts to ensure uptime, performance, and rapid incident response in a 24/7 environment.
Influence Strategic Direction - Your insights will help shape long-term technical strategy and architectural decisions that drive innovation and competitive advantage.
Foster a Culture of Ownership - Empower teams to take initiative and deliver with accountability. You'll help build a culture where engineers are proud of what they ship and how they ship it.
Your Experience, Skills & Competencies
Bachelor's degree in related field required or equivalent experience.
At least 10 years' experience in software engineering and 3 years' experience leading people in an engineering environment.
Demonstrated success leading software engineering teams, including mentoring engineers and collaborating with cross-functional stakeholders.
Experience with Amazon Web Services (AWS) or similar cloud platforms. Proven track record in designing and operating data platforms using AWS-native services such as Amazon Redshift, Glue, EMR, Athena, Lake Formation, Kinesis, Lambda, and S3 is highly desirable.
Familiarity with AI/ML concepts or applications, especially in the @context of intelligent automation or predictive analytics.
Experience working with data warehouses, analytics platforms, or big data ecosystems is valuable for enabling data-driven decision-making.
Proficiency with tools like Power BI, Tableau, or similar platforms to support reporting, dashboards, and business insights.
Subject matter expertise in areas such as Java, web UI, middleware, NoSQL, and distributed systems is a strong plus.
Hands-on experience with cloud-native architectures, CI/CD pipelines, and DevOps practices to drive automation and operational efficiency.
Proven ability to own and drive delivery within a defined technical domain, including managing KPIs, tech debt, and platform resiliency.
Ability to influence technical and functional direction, aligning engineering efforts with business strategy and long-term vision.
Familiarity with Six Sigma or similar methodologies to optimize engineering processes and ensure production reliability.
Strong understanding of Agile methodologies, with experience planning, assigning, and directing work across multiple teams.
Excellent interpersonal skills to work effectively with product managers, architects, QA, and business stakeholders.
Track record of hiring, developing, and retaining top engineering talent in a high-performance culture.
Proficient in Microsoft Outlook, Excel, PowerPoint and Word
Demonstrates key competencies to include:
Action Oriented
Readily taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Acts on challenges, without unnecessary planning.
Identifies and seizes new opportunities. Displays a can-do attitude in good and tough times.
Develops Talent
Places a high priority on developing others through coaching, feedback, exposure, and stretch assignments.
Aligns employee career development goals with organizational objectives.
Encourages people to accept developmental moves.
Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.
Sets objectives to align with broader organizational goals.
Anticipates and adjusts effective contingency plans.
Ensures accountability
Takes personal responsibility for decisions, actions, and failures.
Follows through on commitments and makes sure others do the same.
Designs feedback loops into work.
Your Team
This is a leadership role that will report to the Director, Software Engineering. You will have up to 4 direct reports and collaborate with cross-functional departments regularly.
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This role is not eligible for sponsorship *
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
