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Director, O+O , Omnichannel Supply Chain
Clark, NJ
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Clark, NJ
Supply Chain
Full - Time
15-Aug-2025
Job Title: Director, O+O Omnichannel Supply Chain
Division : Corporate Supply Chain
Location : Clark, NJ
Reports to: AVP, O+O
Who We Are:
For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty ? in terms of quality, efficacy, safety, sincerity, and responsibility to satisfy all beauty needs and desires in their infinite diversity.
Job Summary: The Omnichannel Supply Chain team is seeking an experienced Director, O+O Operations to drive inventory and financial planning strategies for L'Oréal USA's e-commerce operations. This individual will be a key leader in ensuring the success of our e-commerce performance while working cross-functionally to implement best practices across the channel.
The Director will collaborate with brand site leads, sales planning, merchandising, finance, marketing teams, the supply chain organization, and 3PL partners to forecast optimal inventory levels based on business needs and strategic changes. This role is critical within the planning organization for establishing new processes to support continued growth and profitability across Amazon FBA, Direct-to-Consumer (DTC), and TikTok Shop channels.
Key Responsibilities:
Manage planning, replenishment, and reporting for the e-commerce channel.
Develop and implement inventory replenishment strategies to ensure continuous availability of all SKUs.
Lead cross-functional teams in managing diverse SKUs/categories at the node level* to understand slow- and fast-moving inventory in real-time, enabling informed replenishment decisions.
Partner with Demand Planning teams to maintain targeted stock positions and fill rates, including regular review of forecast variances and resolution of errors.
Responsible for all weekly/monthly performance reporting to brand teams and supply chain partners at the channel level.
Collaborate with internal leaders and stakeholders across Sales Operations, Finance, 3PL partners, and Supply Chain to understand historical trends, outliers, and estimated volumes for SKU coverage at the node level*.
Responsible for identifying aged inventory and the risk of stock expiration, and aligning with Finance on corrective action plans.
Conduct weekly management calls with brand site leads and the Supply Chain organization regarding strategies, execution, and SKU-level expectations.
Maintain a close partnership with internal and external 3PL teams to ensure optimal inventory flows, including, but not limited to, stock transfers and Return-to-Vendor (RTV) processes.
Manage go-live dates, backorders, pre-orders, and cancellations at the SKU level, particularly those impacted by inventory availability.
Continue the Anaplan rollout for multi-divisional use, enhancing short-term planning capabilities.
Identify and manage Excess & Obsolescence (E&O) for the channel through effective planning and promotional programming, in partnership with brand site leads.
Manage a team of 4 direct reports.
Requirements:
8 to 10 years of progressive experience managing high-volume e-commerce businesses, including P&L management, forecasting, and planning.
Bachelor's degree in a relevant subject, business management, or a related field.
Expertise in planning, inventory replenishment strategies, and operations.
Experience leading direct reports and cross-divisional teams in strategic day-to-day operations.
Proven ability to collaborate with internal leadership on forecasting, execution, and demand estimation.
In-depth knowledge of statistical forecasting, 3PL management, and root-cause analysis for identifying and resolving supply chain stockouts and optimizing opportunities.
A hands-on approach to risk analysis and developing metrics for forecast error review and mitigation strategies.
A flexible leader who encourages ideas and participation from all team members.
Demonstrated ability to develop logical, long-term, and cost-effective solutions.
Strong knowledge and proficiency in Microsoft Excel is necessary; knowledge of other MS Office tools is a plus.
Highly collaborative with diverse stakeholders in a matrixed environment.
Open-minded and adept at building networks to achieve goals.
Exceptional oral, written, and interpersonal communication and presentation skills, with the ability to influence at the most senior levels.
Strong bias for action and seeing initiatives through to completion and successful business application.
Ability to work independently and collaboratively within demanding timelines.
Ability to function effectively in a fast-paced, rapidly changing environment.
Passion for fast-moving transformation roles and for making tangible business impacts.
Demonstrated experience managing complex projects across a matrixed organization.
Proven ability to build trust and influence others.
Ability to prioritize and manage multiple responsibilities with meticulous attention to detail.
A positive attitude and passion for building businesses, coupled with an entrepreneurial drive and a self-starter mentality.
What's In It For You
Competitive Salary: $126,000-$184,000 (based on location, experience, and skills).
Benefits: Medical, dental, vision, 401K, pension plan, and more.
Flexibility: Hybrid work policy (up to 2 days remote per week) and flexible time off, including Summer Fridays.
Perks: VIP access to discounted products, monthly mobile allowance, and wellness programs.
Growth: Unlimited access to e-learning platforms, mentorship programs, and career development opportunities.
Inclusion: A diverse, inclusive environment where everyone is celebrated.
We're proud to have earned recognition as industry leaders in:
Time100 Most Influential Companies - TIME, 2025
For the 5th year in a row, recognized by Gartner as leading company in Supply Chain, 9th position in the Top 25 worlwide
Best Place to Work for Disability Inclusion - Disability Equal Index, 2024
Top 8 - Most Attractive Companies Worldwide Among Business Students - Universum, 2024
Most Innovative Companies - Fast Company, 2023
Top Companies for Executive Women - Seamount, 2023
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected] . If you need assistance to accommodate a disability, you may request an accommodation at any time.?
