Account Representative Assistant (Minneapolis, MN; Seattle, WA; Denver, CO; Des Moines, IA; Salt Lake City, UT) (#3985)
We are seeking anAccount Representative Assistantin our Finance department for our Minneapolis, Seattle, Denver, Des Moines, or Salt Lake City offices. In this role, you will assist the accounts receivable team and other collectors with new client intake, incoming phone calls and emails, researching payment questions and providing invoice copies, and more accounts receivable duties. You will also be a point of contact for the accounts receivable helpdesk by responding to client and internal inquiries. Are you a strong communicator and problem solver? Do you enjoy working in a fast-paced environment? If so, we would appreciate hearing from you.
Additional Responsibilities Include:
Assist the Account Representative team, Billing team, and Collectors as needed.
Oversee the A/R helpdesk with incoming calls and emails.
Respond to client inquiries via phone and email regarding billing and payment questions, research missing payments and send copies of invoices.
Respond to internal inquiries about billing and payment questions, research missing payments and send copies of invoices.
Respond to audit letter requests.
Responsible for printing, sorting and mailing of client monthly statements.
Research all returned mail for new addresses, update 3E address information, and re-mail the document(s).
Assist collectors with follow up calls and emails to clients and attorneys.
Update the 3E database with client comments, address changes and contact information.
Assist with Client Onboarding, AR vendor set up forms, tracking payments, and helping as intake specialist for new client set ups.
Assist the Billing & Collections Manager with special projects, as needed.
May perform other duties not listed above.
What we're looking for:
High School diploma or G.E.D. equivalent.
Familiar with Microsoft Excel, Word, and Outlook.
Knowledge of standard accounting practices with emphasis in billing and accounts receivable functions.
Ability to work independently and organize and prioritize numerous tasks and procedures and complete them within time constraints with minimal supervision.
Excellent oral and written communication skills.
Ability to communicate via phone and email effectively to clients and attorneys.
Excellent analytical skills coupled with the ability to anticipate resolutions while negotiating with clients.
Ability to work under pressure and communicate effectively with all levels of personnel.
Preferred:
Previous experience with Elite 3E.
Previous experience with client onboarding.
About Dorsey:
Dorsey & Whitney is an AmLaw 100 international law firm with more than 575 lawyers in 21 offices throughout the United States, Canada, Europe and Asia. We are a premier legal counselor to companies worldwide in a wide range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology.
Dorsey offers opportunities for advancement within a collaborative and dynamic environment, with competitive pay and excellent benefits. Our benefits are available to business professionals working 17+ hours/week along with their dependents, including spouses and domestic partners regardless of gender. Dorsey's benefit package includes: comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers; dental insurance; vision insurance; 401(k) retirement savings plan with Firm contribution; basic and optional life insurance; short and long-term disability; paid time off; up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth; paid holidays; paid volunteer day; discretionary bonuses (if bonus eligible); adoption assistance; healthcare, dependent care, and transportation pre-tax reimbursement accounts; back-up child and elder care program; education and college advising program; virtual tutoring; wellbeing programs and activities; mass transit program (certain offices); travel assistance program; 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost. (Some benefits are subject to eligibility criteria.)
One of our greatest strengths is a friendly, cooperative culture that values and appreciates each individual. Dorsey has received external recognition for our welcoming workplace, including:
Mansfield Certification Plus (Diversity Lab)
Best Law Firms for Women (National Association of Female Executives and Flex-Time Lawyers)
100% rating on the Corporate Equality Index (Human Rights Campaign)
Gold Standard Certification (Women in Law Empowerment Forum)
Top 100 Adoption-Friendly Workplace (Dave Thomas Foundation for Adoption)
Reasonable Accommodations:
Dorsey is committed to providing disability and religious-based reasonable accommodations, as well as menopause, pregnancy or lactation-related reasonable accommodations. If you require a reasonable accommodation during the application and hiring process, or if you have questions about a workplace reasonable accommodation, please contact us at 612-492-5178.
How to Apply:
Dorsey & Whitney LLP accepts online applications. Please go to the "Careers" section of the Dorsey website at www.dorsey.com/staffjobs and complete Dorsey's online application form. We are unable to accept application materials by mail or email.
Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status.
Dorsey & Whitney LLP participates in E-Verify.
The pay range for this position in Minnesota and Colorado only is $23.83 to $30.84 per hour.
The pay range for this position in Seattle only is $26.68 to $34.52 per hour.
This range represents Dorsey's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon a number of factors, including the candidate's experience, qualifications, skills and location and may fall outside of the range indicated.
Dorsey estimates it will accept applications through September 1, 2025.
Please note that Dorsey is not currently accepting search firm submissions in connection with this opening.
LI-TC1
LI-Hybrid
Office Location:
Minneapolis, MN
Salt Lake City, UT
Denver, CO
Seattle, WA
Des Moines, IA
