Operations Escalations Specialist

RELX INC • Dayton, OH • 1d ago

Do you enjoy collaborating cross-functionally to deliver on common goals?

The Operations Escalations Specialist handles complex customer issues related to billing and account setup. Solves a range of complex problems interfacing with internal teams as well as customers. Responsible for billing and collection processes, data, and solutions within the segment. Receives a moderate level of guidance and direction from more senior level roles.

Lead and coordinate collection activities within the business segment.

Partner with Sales and Sales Support to resolve billing issues (e.g., missing POs, incorrect billing).

Communicate directly with customers to expedite resolution of billing and collection matters.

Own analytics and reporting for accounts receivable, aging, and collection activity.

Collaborate with LexisNexis's central Collections and Credit Management teams.

Drive collection-related campaigns and task management with Sales.

Manage billing-related disputes, ensuring resolution within defined SLAs.

Interface with backend teams (Customer Accounting, Credit Management, E-submissions, Tax, etc.) to resolve complex billing issues.

Support continuous improvement initiatives to enhance account management, order processing, billing, and collections.

Qualifications & Skills

Proven experience in billing, collections, or a related financial operations role.

Strong technical aptitude with the ability to investigate and resolve issues across internal systems.

Excellent communication and interpersonal skills; comfortable engaging with customers and cross-functional teams.

Highly organized with the ability to manage multiple priorities and long-cycle issues.

Experience with Salesforce, Oracle, or similar systems is a plus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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