Summary Who may apply: All US Citizens Position is located in the Information & Technology (I&T) Directorate This job announcement may be used to fill similar positions in the I&T Directorate. Applicants on Cleveland list may be considered for positions in Bratenahl, OH. Responsibilities Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organizations IT architecture and business needs. Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems. Planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data; planning/ coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware/software systems. Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Duties will be developmental in nature when the position is filled below the full performance level (GS-12). Recruiting for multiple Information Technology specialties including but not limited to: Applications Software, Information Security, Network, Data Management, Customer Support, Systems Analysis, Systems Administration, and Internet. Requirements Conditions of Employment Qualifications Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. FOR ENTRY AT THE GS-07 THROUGH GS-11 Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague Customer Service- experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication- experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving- identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions IN ADDITION TO THE BASIC REQUIREMENTS LISTED ABOVE for the GS 07, 09, 11: For Entry at the GS-07 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-05), which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment. For Entry at the GS-09 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-07), which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For Entry at the GS-11 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-09), which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Applying knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. FOR ENTRY AT THE GS-12 Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions IN ADDITION TO THE BASIC REQUIREMENTS LISTED ABOVE for the GS-12: For Entry at the GS-12 Level: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade n the federal service (GS-11), which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques; conducting analyses and recommending resolutions of complex issues affecting Information Technology specialty areas; identifying and defining business or technical requirements applied to the design, development, implementation, integration, configuration, testing, and support of software, systems, data or networks; experience interpreting Information Technology policies, standards, and guidelines. (Your resume MUST adequately reflect this level of experience to qualify for this position). Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement. This position is developmental and selections may be made at the GS-07, GS-09, GS-11, GS-12 entry levels. Once eligibility and qualification requirements are met, selectees will be eligible for promotion at management discretion to the GS-09, GS-11 and GS-12 levels without further competition. Education Combination of education and experience is not applicable for this Job Series. YOU MUST SUBMIT CURRENT TRANSCRIPTS IN ORDER TO BE CONSIDERED. GS-7 Substitution of education for experience: One full year of graduate level education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or superior academic achievement (SAA) with a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, may be substituted to meet the specialized experience requirement. Combination of education and experience is not applicable for this position. Additional information on S.A.A. and/or which Honor Societies are recognized click on the link to the Office of Personnel Management (OPM) Classification & Qualifications Standards: Superior Academic Achievement. GS-9 Substitution of education for experience: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Combination of education and experience is not applicable for this position. GS-11 Substitution of education for experience: A qualifying Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Combination of education and experience is not applicable for this position. GS-12 Education is not substitutable for specialized experience at this grade level. Additional Information In accordance with the Department of Defense (DoD) 8140 policy series, the position may be subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements in 12 months. Individual position certification requirements are dependent upon the specific position being filled. The positions may or may not have a certification requirement that are a condition of employment for the incumbent occupying the position. If there is a certification requirement that is a condition of employment, the requirement will be communicated at point of a tentative job offer. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. Employment with DFAS means access to generous benefits such as: health, vision, and dental insurance, retirement benefits, paid time off, and educational benefits. A one year probationary period may be required. We may use this announcement to fill additional vacancies within 90 days of the closing date. Position is Non-Exempt at the GS-07 & GS-09 levels and Exempt at the GS-11 & 12 level, from the Fair Labor Standards Act. PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. DFAS recognizes the value of competencies gained through formal education and professional certifications. To ensure that consistent credit is given for these credentials in the selection process DFAS has developed standard selection criteria to be used when filling positions in professional and administrative series. Selections for professional and administrative positions will be based on four categories of selection criteria: Experience, Other, Education, and Certifications. Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov). Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the DoD policy guidance. (See DoD Instruction 1400.25, Volume 300, here). The Security Designation will vary upon the position and may require a secret clearance or higher. Employment requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination, the employment offer may be withdrawn. Individuals are required to obtain/maintain a favorable security determination to occupy a sensitive position as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. See the security section of Understanding Vacancy Announcements. Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information. All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
