Director Customer Development

Acosta Group • Boston, MA • 1h ago

DESCRIPTION

Possess a deep knowledge of the retailer, the competition and the marketplace. Be deeply connected from Operations, Merchandising, Shopper and Leadership. To be the "go to" person by the retailer's leadership team for best practices, innovation and engagement. Lead CROSSMARK's brand with professionalism at all times. To have a bias for growth by driving sales and constantly exploring additional services which drive revenue and margin generating opportunities.

RESPONSIBILITIES

Responsible and accountable for all retailer P&L controllable items. To include but not limited to - revenue, payroll, T&E

Provides leadership to team members with respect to employee, business, and ethical issues including cultivating positive team and growth environment

Deliver growth for CROSSMARK HQ clients at a rate greater than the retailer being serviced by the team

Responsible for effectively managing business relations with the retailer serviced by the team

Responsible for seeking opportunities for business growth beyond traditional HQ selling services, i.e. demos, retail services, marketing, etc

Must have a keen knowledge of Retailer ISE/Fairshare programs calculations/methodology and their financial impact on the team

Responsible for consistently evaluating the team's Customer Managers and providing feedback to enhance performance

Responsible for the implementation and execution of client plans to drive maximum value

Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions

Intelligently analyze, benchmark, interpret data across multiple sources to identify opportunities to promote/sell additional client products. As well as additional CROSSMARK services

QUALIFICATIONS

Leadership and management skills

Results oriented

Problem solving

Interpersonal skills

Optimistic in uncertainty

Professionalism in every way

Growth oriented

Self-awareness

Customer service oriented

Education: Bachelor's Degree or relevant experience

Experience: 5 years CPG industry experience with 2 years of headquarter selling experience

Physical Demands: N/A

Specific Skills: Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint

Specialized Knowledge, License, etc: None

Supervisory Responsibilities: Customer Managers

Working Conditions: Office and field environment

Travel Requirements: 20% or less

Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

ABOUT US

CROSSMARK is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most-in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment-both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength-it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Position Type: Full time

Business Unit: Sales

Salary Range: $116,000.00 - $174,000.00

Company: Crossmark Inc.

Req ID: 7427

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