Technology Support Lead

JPMorgan Chase • Belleville, MI • 4d ago

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorgan Chase within Corporate - Data Center Services, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Leads teams of technologists that provide end-to-end infrastructure service delivery for the successful business operations of the firm

Executes policies and procedures that ensure operational stability and availability.

Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools

Escalates communicate issues and solutions to the business and technology stakeholders, actively participating in incident resolution, driving service restoration.

Leads incident, problem, and change management in support of full stack technology systems or infrastructure.

Understands network concepts (switching, routing, perimeter security), with a working knowledge of physical IT infrastructure (compute, network, storage)

Has exceptional coaching abilities that foster top talent and promote a culture of excellence.

Communicates and drives the strategic direction of the firm, delivering technology solutions that meet internal and external needs.

Prioritizes customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer.

Drives performance and develops teams: recruit diverse talent, run disciplined performance reviews, and regularly collaborate and check-in on priorities, to help elicit key results

Has strong analytical, organization, and decision-making skills

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Experience managing infrastructure in a large-scale technology environment both on premises and public cloud

Proficient in observability and monitoring tools and techniques

Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Advanced knowledge of architecture, design, and business processes.

Strong background or understanding of Data Center technologies and associated environmental tooling and monitoring.

Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers.

Experience staffing and recruitment leveraging contract staffing.

Proven track record of leadership roles in 24x7 operational support teams.

Experience supporting enterprise-class hardware deployments.

A proven leader and team builder, with the ability to work cross team, cross site, cross geography and deliver positive results.

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages and/or automation scripting

Practical experience with public cloud

Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management

Experience gathering and analyzing data to effect meaningful change in areas that need improvement

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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