Business Analyst Manager

Fiserv • Omaha, NE • 1d ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Manager Business Analyst do at Fiserv?

As Signature Business Analyst Manager, you will drive initiatives associated with Fiserv's Aperio front-end banking platform in support of one of Fiserv's largest bank customers. You will work with a dedicated cross functional team to deliver customized solutions by working closely with internal and client stakeholders, project managers, developers, business analysts, and Quality Assurance (QA) engineers. You will play a significant role in transforming banking operations and enhancing client satisfaction.

What you will do:

Drive assigned projects and programs to ensure success by defining requirements.

Improve operations and processes using historical information and resources to achieve appropriate solutions.

Provide updates with the appropriate sponsors and stakeholders to ensure information is communicated effectively and efficiently.

With the use of dedicated teams, determines course of action to define requirements and solutions that will solve for complex bank issues.

Work with both onshore and offshore resources for identified projects.

Resolve problems and conflicts among projects.

What you will need to have:

6+ years of Business Analyst experience, cross-functional project management in large technical organizations and/or similar discipline

5+ years of Fiserv Aperio for Signature platform experience

5+ years of Fiserv Signature core platform experience

Bachelor's degree or an equivalent combination of education, work, and/or military experience

What would be great to have:

Analytical skills required to determine cause and effect related to service delivery of complex bank solutions.

Understanding of support levels and severity as well as root cause analysis skills to determine resolution to problems when they arise.

Excellent communication skills, including strong written and verbal communications, C-Level and group presentation skills.

Experience working with Implementations, client facing organizations, and product management.

Important info about this role:

This role is remote.

Ability to travel up to 10% of the time.

In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at Work:

We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.

Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.

Advance your career with training, development, certification, and internal mobility opportunities.

Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

LI-VA1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv

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