Management Analyst II- Business Operations
Print (https://www.governmentjobs.com/careers/fairfaxcounty/jobs/newprint/5038869)
Apply
?
Management Analyst II- Business Operations
Salary
$68,774.37 - $114,625.06 Annually
Location
FAIRFAX (HH12), VA
Job Type
FT Salary W BN
Job Number
25-01564
Department
Community Services Board
Opening Date
08/16/2025
Closing Date
8/29/2025 11:59 PM Eastern
Pay Grade
S24
Posting Type
Open to General Public
Description
Benefits
Questions
Job Announcement
Are you passionate about improving operational efficiency and leading teams through data-informed strategies? This position leads administrative operations and supervise client access services teams across outpatient behavioral health sites. This position plays a key role in optimizing workflows, enhancing service accessibility, and ensuring consistent, high-quality client experiences.
Key Responsibilities
Supervise and manage client access services teams across CSB outpatient sites.
Oversee staff performance evaluations, professional development, and operational support.
Review and enhance administrative workflows using performance data and operational metrics.
Develop and enforce front-desk policies (e.g., financial intakes, cashiering, insurance verification).
Leverage data analytics to support process improvements and system-wide consistency.
Coordinate with clinical teams and business units to align processes and improve service delivery.
Ensure compliance with EHR standards, HIPAA regulations, and Medicaid/insurance procedures.
Present data-informed recommendations to leadership to guide operational decisions.
Conduct audits, analyze operational trends, and lead quality assurance initiatives.
Functional areas: operations management, administration management, healthcare or behavioral health administration/management, or behavioral/developmental health
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)
Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;
May supervise administrative and paraprofessional staff;
Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;
Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;
Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;
Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility;
Prepares reports and presentations of analysis and findings.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Ability to identify and describe a range of possible solutions for solving business problems;
Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Ability to train, lead, and/or supervise paraprofessional staff.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (https://www.fairfaxcounty.gov/hr/equivalencies-education-and-experience) (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.
CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, a driving record check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.
This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)
PREFERRED QUALIFICATIONS:
Four (4) or more years of progressively responsible professional experience in operations management, administrative services, or related fields;
Three (3) or more years of direct supervisory experience in a healthcare or behavioral health setting.
Experience utilizing data analytics, performance metrics, and process improvement methodologies.
Proficiency with Microsoft Office Suite, particularly Excel (e.g., pivot tables, charts, sorting/filtering data) and Access or other tools used for data analysis and reporting.
Experience with analyzing and presenting operational data to inform decision-making and improve performance.
Three or more years of experience with electronic health records (EHRs), HIPAA regulations, and Medicaid/insurance verification processes.
Excellent interpersonal and organizational skills, with a proven ability to lead cross-functional teams and drive system-wide improvements.
Experience developing and enforcing policies for front desk operations and financial processes.
PHYSICAL REQUIREMENTS:
Ability to travel to various CSB agencies to attend essential meetings and trainings. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
LI-AP1
