Supervisor, Customer Serv

Avient Corporation • Berea, OH • 1d ago

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; it's powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you'll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough! Job Summary The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our businesses. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. This role is a key leadership position in overseeing task performance of the CSR team. Essential Functions Oversee daily operations of the customer service department. Become an "expert user" in SAP Processes. Provide knowledge and support to CSRs. Certify CSRs in their performance of SAP processes. Participate in monthly review with other CSR supervisors. Conduct quarterly and annual reviews to CSRs. Participate in interviewing and hiring process for new CSRs. Maintain CSR role for specified area and act as backup for other CSRs. Schedule and lead training sessions as needed. Education and Experience High School Diploma or GED Sales & Customer Service - Customer Service Leadership, Order Management, Customer Service, Account Management, Product Knowledge Cross Functional - Managing Direct Reports Personal Skills - Stress Management, Attention to Detail, Training/Mentoring Other, Analytical Skills, Time/Priority Management, Ability to Multitask Software Skills - Microsoft Outlook, Microsoft Word, Microsoft Excel, SAP We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business. By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient's strategic goals, to meet our customer needs, and to accomplish your career goals. At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law. If you need an accommodation because of a disability to complete an online application, please contact the Avient HR Team by emailing, ApplicationAccommodation@Avient.com. PolyOne is an equal employment opportunity/affirmative action employer and provides equal employment opportunity to all qualif

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