Summary About the Court The United States Court of Appeals for the Federal Circuit (CAFC) is unique among the thirteen Circuit Courts of Appeal. It has nationwide jurisdiction in a variety of subject areas, including international trade, government contracts, patents, trademarks, certain money claims against the United States government, federal personnel, veterans' benefits, and public safety officers' benefits claims. For additional information about our court please visit our public website. Responsibilities Position Overview The U.S. Court of Appeals for the Federal Circuit is seeking an Information Technology Support Specialist to join the Information Technology Office (ITO). The Information Technology Support Specialist reports directly to the IT Support Manager. The incumbent provides technical support to judges, chambers staff, and court staff in the areas of installing, configuring, troubleshooting, and repairing IT hardware and software applications, O365 administration, server and network support, and telecommunication systems support for VoIP and cellular phones. The Information Technology Support Specialist supports major national systems, off-the-shelf software applications, and systems developed and/or customized for local use. The incumbent is also responsible for training judges and court personnel in the use of automated systems and provides support for courtroom technology systems. Representative duties are intended to illustrate the major duties and responsibilities that are performed by this position. Representative duties may be adjusted, and additional duties may be added, based on the operational needs of the court. Responsibilities may include but are not limited to (please see the website for more information): Information Technology Support Specialist: CAFC-25-12 (pdf). Requirements Conditions of Employment https://www.cafc.uscourts.gov/home/the-court/about-the-court/. Qualifications Specialized Experience Entry Level CL-25 ($55,940 - $90,898): Candidates must possess a high school diploma (or equivalency) and a minimum of one (1) year of specialized experience providing progressively responsible technical support in the information technology field equivalent to the CL-24 (GS 8) OR a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. CL-26 ($61,603 - $100,097): Candidates must possess a minimum of two (2) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL-25 (GS 9). Experienced Level CL-27 ($67,660 - $110,012): Candidates must possess a minimum of three (3) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL-26 (GS 10). CL-28 ($81,117 - $131,826): Candidates must possess a minimum of four (4) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least two years of specialized experience must have been at or equivalent to the CL-27 (GS 11). Superior Academic Achievement An overall "B" grade point average equaling 2.90 or better of a possible 4.0; AND/OR Standing in the upper third of the class; AND/OR "3.5" average or better in the major field of study, such as Computer Science or a related field that would prepare a candidate well to perform in this position; AND/OR Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies. Completion of one academic year (18 semester or 27 quarter hours) of graduate study at an accredited college or university. A degree program in in computer science, information systems, or a related field is preferred. Required Competencies Strong customer service skills. Excellent written and verbal communication skills. Ability to function as a team player in a fast-paced, team-oriented office environment. Possess a demeanor and appearance appropriate for a professional office environment. Proficiency with Windows desktops in a networked environment. Proficiency with Microsoft 365 applications (including Word, Outlook, Excel and Teams) Ability to install, configure, update, and troubleshoot computer hardware and peripherals (including cell phones and tablets). Knowledge of IT security best practices and the ability to understand and follow IT security policies and procedures. Ability to up lift 50+ pounds of IT equipment. Preferred Qualifications Experience with Microsoft Entra ID. Experience with Microsoft Intune. Experience installing and configuring A/V systems (including troubleshooting). Experience using Microsoft SharePoint. Experience with VoIP phone systems. Experience with configuring devices for remote access over a VPN. IT certifications. Experience using servers and desktops in a virtualized environment. Education At a minimum, candidates must possess a high school diploma or equivalent. Additional Information Benefits Information The candidate selected for this position will be eligible for a generous federal employee benefits package which includes: Paid vacation and sick leave, paid parental leave, and 11 paid federal holidays per year. Optional participation in Federal Employees Health Benefits plans (health, dental and vision); Federal Employees Group Life Insurance; Flexible Benefits Program. Public transportation subsidy, on-site fitness center, Employee Assistance Program (EAP). Participation in the Federal Employees Retirement System (FERS). Optional participation in Thrift Savings Plan (up to 5% employer matched contributions). Public Service Loan Forgiveness program pursuant to the term of the (PSLF) program. For more benefit information visit the Judiciary's Benefits Page.