Care Coordination Specialist
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Care Coordination Specialist
Salary
$82,620.00 - $115,668.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
ILA 06951 8/15/2025
Department
Colorado Department of Human Services
Division
BHA -
Opening Date
08/15/2025
Closing Date
8/29/2025 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
710 S. Ash Street, Unit C140, Denver, CO 80246 - Hybrid working arrangements
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Stacy.chinea@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
This position is open to current Colorado residents only.
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CDHSCareers
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!
Description of Job
Hybrid 1 - 4 days in office per month. This is subject to change due to the BHA's business needs.
8-5 Monday through Friday
Please note: These working arrangements are subject to change.
This position provides care coordination to psychiatric hospitals, the justice system, and the Office of Civil and Forensic Mental Health (OCFMH) Emergency Medical Services Facilities (EMS Facilities) when they are working with individuals on emergency mental health holds that may expire prior to finding appropriate placement for evaluation and treatment. As a Social Work/Counselor III this position provides care coordination primarily for individuals under Article 65 of C.R.S. 27-65-108, Care Coordination for persons certified or in need of ongoing treatment. (1) A facility designated by the commissioner shall notify and engage the BHA prior to terminating or transferring a person certified pursuant to sections 27-65-109, 27-65-110, or 27-65-111. The BHA may provide care coordination services to support a person whose certification is terminated but who is in need of ongoing treatment services. (2) The BHA shall, directly or through contract, provide care coordination services to a person certified pursuant to section 27-65-109, 27-65-110, or 27-65-111 and determined by the designated facility and the BHA to need care coordination services.
Care coordination for the identified priority populations served by the BHA is also part of this position. Collaboration across the BHA, CDHS Office of Civil Forensic Mental Health, Behavioral Health Administration Service Organizations, and between state agencies such as Health Care Policy and Finance is necessary to ensure individuals needing ongoing care coordinated through multidisciplinary processes involving multiple systems. This position may also be involved in the Emergency and Involuntary Commitment for Substance Use treatment processes under section 27-81-111, C.R.S. and 27-81-112, C.R.S. respectively.
Duties of the position:
Care Coordination for Individuals Certified and in Need of Ongoing Care and Priority Populations
This position works closely with psychiatric hospitals, the justice system, and the Office of Civil and Forensic Mental Health (OCFMH) when they are working with individuals on emergency mental health holds that may expire prior to finding an appropriate placement for evaluation and treatment.
Collaborates with the program manager for transitional support to ensure there is continuity of care and coordination. This position provides care coordination for individuals under 27-65 under involuntary mental health treatment, and priority populations identified by the Behavioral Health Administration. The position requires knowledge of established theories, principles, conceptual models, and professional standards of care coordination. This position collaborates with other staff in BHA Programs to assist with the priority populations that require additional training and support considerations.
This position interacts regularly with stakeholders who are interested in services and service outcomes for the population defined as this position's area of expertise. Strong customer service skills are needed to assist all stakeholders.
Cross Divisional Coordination
This individual may be collecting and organizing metrics from identified sources or they are responsible for the tasks performed by others who have been delegated the duties.
General inquiry processes are within the scope of this position and the Director of Care Coordination. Cross-division coordination is necessary based on the entry point of the inquiry, question, concern or complaint, or possible facilitation of care coordination. It may be necessary to collaborate with other functional work units, teams, or divisions to address the stakeholder.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Education/Licensure/Certification/Experience:
A bachelor's or master's degree in social work, counseling, or a related behavioral health field from an accredited college or university is required.
Current, valid Colorado licensure as a:
Licensed Social Worker (LSW) OR
Licensed Clinical Social Worker (LCSW) OR
Licensed Professional Counselor (LPC) OR
Licensed Marriage and Family Therapist (LMFT)
Licensed Addiction Counselor (LAC)
And one (1) year of post-licensure professional experience in behavioral healthcare, specifically in care coordination, case management, or a related clinical capacity. This experience must include working with individuals on emergency mental health holds and certifications under CRS 27-65, as well as an understanding of the Colorado behavioral health system.
Required Knowledge:
Clinical Expertise: Comprehensive knowledge of social work/counseling principles, including assessment, diagnosis, treatment planning, and crisis intervention. In-depth knowledge of CO statutes (CRS 27-65, CRS 27-81) and behavioral health regulations.
Behavioral Health System & Care Coordination: Expertise in care coordination, case management, and transitional support for complex behavioral health cases, with strong knowledge of the CO public behavioral health system (providers, facilities, BHA, and Health Care Policy and Finance).
Required Skills:
Communication & Collaboration: Excellent verbal/written communication for internal/external collaboration (EMS, providers, state agencies, clients); ability to tactfully address complex issues and work collaboratively across units, divisions, and with external partners for seamless care.
Problem-Solving & Organization: Ability to analyze complex situations, identify resources/solutions, apply clinical knowledge (e.g., appropriate placement for individuals in crisis), and strong organizational skills to manage cases, collect metrics, and handle administrative duties.
Required Abilities:
Autonomy & Adaptability: Ability to make independent clinical decisions, provide expert assistance without constant supervision, adapt to new assignments/projects, and engage in solo/group work.
Customer Service: Ability to provide strong customer service to all stakeholders and maintain professional relationships while addressing sensitive issues.
Preferred Qualifications:
Experience in interpreting data, contract oversight, and program development.
Experience contributing to or leading program development, process improvement, or policy review within a behavioral health @context.
At least three years of professional post-licensure experience in care coordination within a public or private behavioral health setting. This includes experience with involuntary mental health certifications (CRS 27-65) and/or substance use commitments (CRS 27-81). In-depth, demonstrated knowledge of the broader Colorado behavioral health system, including specific familiarity with the Behavioral Health Administration (BHA), Behavioral Health Administration Service Organizations (BHASOs), forensic mental health, and the roles of other state agencies.
Conditions of Employment:
This position is delegated as a hybrid position. The employees must maintain a home office and workstation free of distractions.
internet, and possibly phone, to complete required job duties or report to the office when needed.
Standard Background - Name check, TRAILS, CMS, and JBITS
Current/Valid and unrestricted US Driver's License
The position is to travel to meetings and/or conferences as needed.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination, or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgment of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)
The Assessment Process
For additional recruiting questions, please contact Stacy.Chinea@state.co.us
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program MotivateMe
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
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03
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
04
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
05
Have you reviewed the salary range for this position? If offered, would you accept a salary within that range?
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Describe your experience working with emergency medical service facilities regarding M1 holds.
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Describe your experience working with people under involuntary treatment.
08
Describe your experience providing mental health and/or crisis intervention for justice-involved people.
09
Describe your experience working as part of a multidisciplinary team.
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Describe your experience developing or working in a newly developed mental health program.
Required Question
Employer
State of Colorado
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