People Solutions Specialist

Family Dollar • Chesapeake, VA • 1d ago

Summary of Position (Job Purpose) - Major purpose and functions of the position.

The People Solutions Specialist will be responsible for supporting a consistent, values-based associate experience by leading thorough-objective investigations and providing employment compliance and policy guidance. This role partners closely with HR Business Partners and Operations leaders to enhance communication, mitigate risk, ensure fairness, and foster a positive work environment.

Principal Duties and Responsibilities

Conduct comprehensive investigations into complex and sensitive associate relations matters, including allegations of harassment, discrimination, retaliation, workplace violence, and other policy violations.

Interview complainants, witnesses, and subject associates; collect and analyze documentation and data from relevant internal systems.

Adjudicate cases by evaluating evidence and determining findings; propose appropriate corrective or disciplinary action in alignment with company policies and legal guidance.

Produce complete and accurate investigation documentation, including case summaries, evidence logs, determination rationales, and recommended next steps.

Manage assigned casework independently, ensuring investigations are brought to closure in a timely and compliant manner.

Objectively debrief HR Business Partners and leadership on investigation findings, partnering on resolution and post-investigation actions.

Maintain accurate, timely, and audit-ready documentation in the case management system (Navex, Workday, etc.), meeting internal standards and supporting legal holds as needed.

Analyze aggregate casework data to identify issue trends, reoccurring issues, or gaps in training, communication, or policy.

Assist in reviewing and enhancing HR policies, associate programs, and practices to reinforce a respectful, legally compliant, and inclusive workplace.

Monitor for retaliation post-resolution and escalate concerns or repeated violations appropriately.

Oversee and complete pre-employment adjudication processes following company, state, and federal employment laws and assist with MVR review process.

Provide support to the management team including assessing and making recommendations pertaining to workplace accommodations administrative related matters, including ADA, Worker's Compensation and Religious accommodations.

Investigate Department of Labor Wage and Hour claims, analyze data from various internal systems, represent the company at DOL Hearings, negotiate settlements as needed, and objectively debrief Business Partners and leadership on investigation findings.

Investigate and respond to Attorney General Requests and vendor concerns.

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

Minimum 2-4 years of HR Generalist or Employee Relations Experience.

Bachelor's degree in human resources, Business Administration or equivalent field

In-depth understanding of general employment practices and regulatory laws, including FMLA, ADA, Title VII, FLSA

Ability to apply employment practices, regulatory laws and Family Dollar policies to daily situations.

Strong organizational and time management skills; able to manage multiple cases simultaneously.

Excellent written and verbal communication skills

Ability to interact effectively and professionally with all levels of management.

Ability to influence outcomes and advocate persuasively for fair, compliant decisions.

Professional presence with high discretion and confidentiality

Ability to prioritize.

Experience with Microsoft Suite

Preferred Qualifications:

Certifications: PHR or SHRM-CP

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

Associate Relations

Family Dollar

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