Customer Accounts Manager

Aaron's Inc • Midland, TX • 17h ago

The hourly range for this position is $15.50 to $16.25. This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on full-time and part-time employment status.

Similar Jobs

Regional Sales Manager

WARREN EQUIPMENT COMPANY • Midland, TX • 1d ago

Management & Administrative

Description TEAM UP WITH US! The Regional Sales Manager is responsible for quality execution of WCAT rental fleet products and services at the Business Unit level. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: Ensure contin...

1d ago

Go to Apply

Account Sales Manager, Commercial Midland Tx

W W GRAINGER INC • Midland, TX • 6d ago

Management & Administrative

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwi...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Midland, TX • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

(USA) Club Manager Sam's HV

Walmart • Midland, TX • 1w ago

Management & Administrative

Position Summary... What you'll do... Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques to ensure member needs complaints and issues are suc...

1w ago

Go to Apply

Sales Manager

Republic Services • Midland, TX • 2w ago

Management & Administrative

POSITION SUMMARY: The Sales Manager is responsible for planning, organizing, directing and coordinating the activities of the sales function for an assigned division to effectively execute sales strategies that will maxi...

2w ago

Go to Apply

Administrative Staff II

TERRACON INC • Midland, TX • 2w ago

Management & Administrative

::: section General Responsibilities: Performs administrative and general office duties of a responsible and confidential nature. Produces a variety of correspondence, reports and presentations using the appropriate soft...

2w ago

Go to Apply

Manager - Design

Oncor Electric Delivery Co. LLC • Midland, TX • 2w ago

Management & Administrative

Description Salary Range: $137,075-$182,767 Relocation: Yes About Us Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asse...

2w ago

Go to Apply

Market Clerk - Midland

UNITED SUPERMARKETS • Midland, TX • 3w ago

Management & Administrative

Market Clerk - 78088 Market Street - 674: 4706 North Midkiff Road Midland, TX 797 | STORE HOURLY | PART TIME Posted today ::: {#JobPostingDisplay_opEmbeddedShareButtonsIframespctranslationcp bindid="opEmbeddedShareButton...

3w ago

Go to Apply

Security Officer

Allied Universal • Midland, TX • 3w ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

3w ago

Go to Apply

Operations Manager

Aerotek • Midland, TX • 3w ago

Management & Administrative

Overview Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 com...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.