Senior Program Manager - Information Technology

United Airlines • Chicago, IL • 13h ago

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Program Manager - Information Techology will lead strategic alignment, governance, and execution excellence across a portfolio of technology and enterprise programs. Establish and enforce PMO standards to ensure robust delivery, manage risks, and optimize resources. Guide and mentor a team of project managers while fostering collaboration and continuous improvement. Drive timely delivery of objectives within scope and budget to achieve business goals and enhance organizational performance.

Lead and manage multiple high-priority projects or programs for On-Board Connectivity and Entertainment, ensuring alignment with organizational objectives and strategic goals

Partner with senior leadership to define program scope, objectives, and success criteria, ensuring alignment with business priorities.

Establish and enforce project management methodologies, standards, and best practices across the PMO.

Build strong relationships with stakeholders, communicate program status, and ensure expectations are managed effectively.

Mentor and coach project managers and team members, fostering a culture of collaboration and continuous improvement.

Align the tech delivery processes across portfolio.

Track and report on key performance indicators (KPIs), program milestones, and deliverables including key business and financial metrics.

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's Degree in Information Technology, Computer science, Business Administration, STEM or related field

Experienced with both agile/scrum and waterfall

7+ years of experience in working on IT platforms/systems

5+ years' experience in managing applications and infrastructure

Expert knowledge of program/product management, business case development, business analysis, functional design, and application delivery methodology

Analytical and critical thinking skills to address complex challenges and make informed, timely decisions under pressure, combined with adaptability to thrive in dynamic environments and a strong focus on accuracy and thoroughness in deliverables

Technical Skills: Program and Project Management: Expertise in methodologies like Agile, Scrum, Waterfall, and hybrid approaches

PMO Standards and Governance: Strong ability to define and enforce project management best practices, frameworks, and tools

Risk and Issue Management: Expertise in identifying, mitigating, and resolving risks and challenges

Resource Management: Ability to allocate and optimize resources across multiple projects

Financial Acumen: Budget creation, cost control, and financial forecasting skills

Leadership and Interpersonal Skills: Stakeholder Management: Exceptional communication and relationship-building skills with cross-functional teams and leadership

Conflict Resolution: Skilled in navigating and resolving conflicts to maintain program momentum

Negotiation Skills: Ability to negotiate project scope, timelines, and resources effectively

Collaboration: Foster a culture of teamwork and shared responsibility across departments

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree

9+ years of related work experience

5+ experience in travel industry product management

Jira, SharePoint, Teams, financial tools

Certification in project management (PMP, Six Sigma, or equivalent)

Microservices Foundations: Professional certification

AWS Cloud Practitioner

API Solutions Expertise

Knowledge of Enterprise-wide Implications of API-based Solutions

Knowledge of application and infrastructure Observability tools

Knowledge of Disaster Recovery processes

The base pay range for this role is $137,275.00 to $178,670.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

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