Account Coordinator

BELFOR Property Restoration, Inc • Birmingham, MI • 14h ago

Compensation and Benefits

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

The Account Coordinator acts as a liaison between internal team members, account managers, outside agencies, clients, third party administrators and end customers. They will also use database reports and other system technology as part of their daily job responsibilities.

Location:

In Office - Birmingham, MI

Shift:

Monday - Friday, 8am - 5pm

Job Duties and Responsibilities:

Ability to work with functional groups and different level of employees throughout the BELFOR organization

Become proficient on applications associated with the assigned account and provide support to BELFOR field personnel on these applications

Provide coaching to the BELFOR field offices virtually or via phone sessions

Assist with department goals and support

Limited in-state travel: Account conferences, field meetings, client meetings and account trainings, if any are applicable

Provide coaching for the BELFOR field offices on completing electronic communication via the client and BELFOR specific applications

Provide coaching for the BELFOR field offices on maintaining their electronic job files

Comprehensive understanding of customer service, principles and practices

Understanding of any customer associated fees

Work under time constraints to meet specific timelines

Attention to detail and keen sense of safeguarding other people's property and information

Ability to problem solve

Attend BELFOR sponsored operations and safety training courses, as required

Monthly reporting via our Job Management system

Qualifications:

Strong follow up skills; ability to organize applicable job timelines and follow up with internal and external contacts as needed

Strong computer skills, including Microsoft Office and Google Suite

2-3 years of computer program/application experience

High School Diploma/GED

Strong written and oral communication skills; including the ability to present ideas and suggestions clearly and effectively

Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment

Self-motivated; ability to work both independently to complete tasks and respond to client requests as well as collaborating with others to utilize resources and knowledge in identifying high quality solutions

Physical Demands:

Sitting for extended periods of time monitoring multiple computer screens for activity

Manual dexterity needed for keyboarding and other repetitive tasks

What's In It for You?

As a full-time BELFOR employee (30+ hours per week) you qualify for benefits including medical, dental, vision and more, such as:

Life Insurance

401k plan, with a match

Discount Programs offered

Disclaimer: These statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

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