IT SPECIALIST (CUSTSPT/NETWORK)

Commander, Navy Installations • Hawaii, Hawaii • 1d ago

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will develop solutions to support mitigation and resolution of information technology (IT) customer complaints on computer issues. You will diagnose computer and network issues for customer information technology (IT) reported incidents. You will maintain network workstations and peripherals through the installation, testing, and configuration of equipment. You will troubleshoot application software components to determine compatibility with systems and system interfaces. You will manage operating systems patches, upgrades, and releases to improve existing systems. Requirements Conditions of Employment Qualifications Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Developing and interpreting policies, procedures, and strategic governing the planning and delivery of services throughout the command; 2) Providing expert technical advice, guidance, and recommendations to management and other technical specialist on critical IT issues; 3) Applying new development to previously unsolvable problems; and 4) Making decisions or recommendations that influence agency IT policies or programs. Your experience must reflect skills in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. This announcement uses the Defense Industrial Base, Major Range and Test Facilities direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service. This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 45 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include: 1. Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and; 2. Participate in a continuous learning program as described in SECNAVINST 1543.2. A minimum of 40 hours of Cyber IT/CSWF related continuous learning annually documented in a current individual development plan (IDP) signed by both the employee and supervisor WORK ENVIROMENT : Work area is adequately lighted, heated and ventilated. May be required to conduct/participate in site surveys outdoors, closed quarters, etc. PHYSICAL DEMANDS: May require carrying papers, books, drive vehicle, transporting computer/communications equipment; bending, lifting (up to 50 lbs), crawling to install, troubleshoot equipment, cabling, etc. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

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