Hotel Front Desk Clerk

Century Casino Caruthersville • Caruthersville, MO • 6d ago

POSITION SUMMARY

The employee in this position is responsible for providing a warm welcome to all guests entering or departing the hotel. The front desk is the first impression on the guests so it is very important to always be polite to our guests and to greet them with a smile. All front desk agents must be able to display good customer service skills along with problem solving skills.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

Greet all guests

Check guests in/out

Accept payment/authorizations from all guests that are staying at the hotel

Keep all guests information and presence private and secure at all times

Cash handling

Light cleaning of the lobby (i.e. dusting, sweeping, mopping, vacuuming)

Assist guests with luggage if asked

Solve any guest issues that may arise to the best of your ability

Keep proper guest records

Follow all SOP and Policies that are put into place

Manage special requests/wakeup calls

Assign guest rooms following special requests made by guests

Qualifications:

Experience in the hospitality industry or guest services is preferred, but not required

Proficient with computers/telephones

Able to multitask

Must be available to work various shifts, holidays and weekends

Must have great customer service skills - all of our positions come into contact with guests!

What to Expect

Be part of a cohesive team with opportunities to build a successful career.

Have the opportunity to engage in diverse and challenging work.

Derive a sense of pride in work well done.

Be recognized for excellence.

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