Summary The position serves as the Transportation Assistant in the Overton Brooks Beneficiary Travel Program of the Veteran Transportation Services (VTS). Attention to detail and strong customer service are mandatory duties for this position. The Beneficiary Travel Program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment, or care. Responsibilities Duties include: Monitors and audits all beneficiary travel accounts to make daily determinations of fund control point needs and any necessity for account adjustments. Projects quarterly expenditures for beneficiary travel and must maintain accurate accounting records to support expenditures and projection. Prepares beneficiary travel vouchers for beneficiaries claiming reimbursement of their travel expenses in accordance with current Federal rates, mileage and determining additional allowances for ferry, bridge, and road and tunnel tolls when appropriate. Provides written correspondence to Veterans and third-party providers concerning the acceptance or denial of beneficiary travel claims and/or special modes of transportation. Prepares correspondence to Veterans concerning their eligibility and counsels Veterans who do not meet criteria for travel reimbursement. Protects Veterans data from unauthorized release or from loss, alteration, or unauthorized deletion. Determines beneficiaries' individual eligibility for all travel reimbursements. When entitlement does not exist, must be able to explain policy to the beneficiary and all others concerned. Arranges and monitors transportation for all beneficiary travel eligible passengers by commercial means or government vehicle. Completes travel arrangements for beneficiaries by securing reservations and acquiring any tickets needed by third party carriers. Effectively communicates with VA Medical Center staff, Veterans, and outside sources. Provides training and education to other medical center personnel in all matters under the purview of their position. Keeps immediate Supervisor informed of any backlogs or other circumstances which may have a negative effect on the medical center or beneficiary travel fund control points. Work Schedule: Monday through Friday; 9:00am-5:30pm; Subject to change based on the needs of the facility. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD07447A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary/trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Must pass Pre-employment medical evaluation. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/19/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing basic administrative duties, related to maintaining policies and procedures Arranging a variety of modes of transportation (taxi, ambulance, bus, etc) Analyzing data and generating various reports Handling invoices Communicating with internal and external customers at various levels Corresponds oral communication without interruption. You will be rated on the following Competencies for this position: Conflict Management Customer Service Financial Management Oral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting up to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist motions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
