Activations Representative

Dobson Fiber • Oklahoma City, OK • 1d ago

p class="MsoNormal" style="text-align: justify;"> The Activations Representative will manage the customer's order through the installation process by researching locations, scheduling, communicating with internal and external teams about complications during install, and ensuring accurate billing. ESSENTIAL FUNCTIONS: · Professionally handle incoming requests from customers, contractors and internal teams both promptly and thoroughly. · Create and maintain customer orders and billing accounts while maintaining a high level of attention to detail. · Work the customer order from point of initial order, review of information, scheduling, installation, and billing. · Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking. · Contact internal and external teams to assist customers. Follow up for resolution and communicate clearly as needed. · Make outgoing calls, texts, emails to customers as needed for a variety of purposes including but not limited to scheduling, troubleshooting, verifying contact information, and clarifying orders. · Provide quality service and support in a variety of areas including but not limited to billing, activations, and system troubleshooting. · Identifies and assesses customer needs to achieve satisfaction. · Provide accurate, valid, and complete information using the right methods/tools. · Resolve customer activation issues via phone, email, or mail, working with internal and external teams and following up to ensure resolution. · Assist with placement of orders as needed. · Work with Activations supervisor to ensure proper customer service is being delivered. · Write concise notes on actions taken during customer and team interactions. · Attempt to persuade customers to reconsider cancellation of orders. · Utilize computer technology to handle calls, online orders, research addresses, and billing. · Create and sustain a positive team environment displaying high levels of motivation and excellent teamwork. · Performs other job-related duties as assigned. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: · Adhere to company practices and regulations. · Maintain work area in a neat and orderly fashion. · Establish and adhere to a record of good attendance and punctuality. · Maintain confidentiality of all customer and company information. · Complete any special projects as assigned. QUALIFICATIONS INCLUDE: · Must be able to learn all aspects of the job by on-the-job training, attending seminars/ vocational schools or classes, reading instruction manual, etc., for the position. · Must have a good comprehension of telephone etiquette and office protocol. · Ability to define the problem(s), determine the seriousness of the situation (s), collect data, and establish facts. · High level of attention to detail. · Ability to communicate clearly and concisely. · Maintain a positive attitude towards co-workers and customers. · Maintain honesty and integrity in all dealings. · Effective time management. · Troubleshooting abilities. · Professional and effective oral and written communication skills. · Ability to add, subtract, multiply, and divide using whole numbers and decimals. EDUCATIONAL REQUIREMENTS: · Must know about Computer Operations, including web-based portals, typing, 10-Key, phone operation. Telecommunications knowledge preferred with one year of business office work experience, i.e., clerk, administrative assistant, accounting, or computer entry work environment. WORK ENVIRONMENT: Maintain forty (40) hours per week performance level, plus additional hours as the job requires, with one (1) hour each day unpaid lunch break. The noise level in this environment is often moderate. PHYSICAL REQUIREMENTS: No or very limited exposure to physical risk. Work is normally performed in a typical interior/office work environment. Visual perception in order to perform activities at distances close to the eyes. Hearing enough to understand and communicate by telephone and in person. Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment. Requires the ability sit or stand for long periods of time.

Similar Jobs

Physical Therapist - Per Diem

Select Medical • Oklahoma City, OK • 5h ago

Hospital & Medical

Overview Hospital Name: SSM Health Rehabilitation Hospital Oklahoma City Joint venture with Select Medical Position: Physical Therapist Schedule: Per Diem/ PRN Compensation: $57.00 per hour Therapy Open House Thursday, A...

5h ago

Go to Apply

Physical Therapist - Full-time

Select Medical • Oklahoma City, OK • 5h ago

Hospital & Medical

Overview Position: Physical Therapist (PT) Location: Select Specialty Hospital - Oklahoma City Schedule: Full-time Select Specialty Hospital is a critical illness recovery hospital committed to providing world-class inpa...

5h ago

Go to Apply

Physical Therapist- Full-time

Select Medical • Oklahoma City, OK • 5h ago

Hospital & Medical

Overview SSM Health Rehabilitation Hospital Oklahoma City Joint venture with Select Medical Position: Physical Therapist Schedule: Full-time Sign on bonus: $15,500 New Graduates Welcome to Apply Therapy Open House Thursd...

5h ago

Go to Apply

Physical Therapy Assistant (PTA) - Full-time

Select Medical • Oklahoma City, OK • 6h ago

Hospital & Medical

Overview Physical Therapy Assistant (PTA) Full-time - No weekend requirements Oklahoma City, OK Select Specialty Hospital Oklahoma City is a critical illness recovery hospital committed to providing world-class inpatient...

6h ago

Go to Apply

Lubricants Sales Representative

Clean Harbors • Oklahoma City, OK • 8h ago

Sales & Marketing

The Lubricant Sales Specialist, known internally as a Blended Oil Specialist, focuses on building business within their territories as well as developing and maintaining strong customer relationships. Pay Range: 70-75K p...

8h ago

Go to Apply

Accountant 3-Fin

Oracle • Oklahoma City, OK • 10h ago

Finance, Accounting & Banking

Job Description The Corporate Accounting team, which supports the Chief Accounting Officers organization, amongst others, is a key part of Oracle's World Class Finance organization. This progressive and innovative team c...

10h ago

Go to Apply

^Visage PACS Imaging Applications Coordinator AMS / IMS - 5881892

Accenture • Oklahoma City, OK • 10h ago

Hospital & Medical

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Compan...

10h ago

Go to Apply

Accountant - Concession Audit

The Hertz Corporation • Oklahoma City, OK • 10h ago

Finance, Accounting & Banking

A Day in the Life: In the role of a Concession Audit Accountant, you will be responsible for preparing and analyzing financial data, in order to capture the company's financial health and performance. You will use your s...

10h ago

Go to Apply

2nd shift CNC Mill C&CP

Hubbell Power Systems • Oklahoma City, OK • 10h ago

Manufacturing & Warehouse

2nd shift CNC Mill C&CP Apply now » Date: Aug 13, 2025 Location: Oklahoma City, OK, US, 73135 Company: Hubbell Incorporated Job Overview Responsible for the set up, and function of CNC mill to ensure quality parts ar...

10h ago

Go to Apply

Accounts Payable Clerk

Robert Half • Oklahoma City, OK • 10h ago

Finance, Accounting & Banking

Description We are looking for an Accounts Payable Clerk to join our team in Oklahoma City, Oklahoma. This Contract-to-permanent position offers an excellent opportunity to contribute to the efficient processing of invoi...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.