Senior Client Services Manager, State Quitline

RVO Health • United States, United States • 1d ago

Senior Client Manager, State Quitline

We are looking for a dedicated and experienced Senior Client Manager to join our State Quit Services Team, specializing in providing tobacco cessation services to individuals who live within the states we contract with. Our next Senior Client Services Manager will assist our clients in the Northeast region (Maine, New Jersey, D.C., and Delaware), so we will be hiring someone in this area to provide the best support. This role works closely with our product, engineering, billing, evaluation and reporting teams to support management of our State Quitline accounts. We are looking for an individual who is highly detail oriented, can thrive in a deadline driven environment and has a passion for Public Health. The Client Service Management team supports States in managing their contracts, budgets, reporting deliverables, and consults on Quitline changes based on the needs of the State to positively support revenue growth and client satisfaction. This is an ideal position for a candidate who is passionate about Public Health and furthering the work of tobacco and nicotine cessation!

What You'll Do

Serve as the primary day to day contact and foster a strong client relationship to effectively manage several State Quitline accounts

Provide consultative services to clients to address service delivery needs or questions, offer insight during regular client meetings, and invite formal and informal feedback on solutions, delivery, and innovation

Act as a client advocate and build a strong working partnership with internal stakeholders to ensure customer satisfaction and retention

Contribute to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates

Deliver expected revenue and margins for current and new customers and their solutions

Engage cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution

Monitor key performance indicators for all clients, maintaining a client status indicator

Assist in RFP writing process for existing and potential clients to continue growth of the State Quitlines

Create strategic plans to target priority populations

Travel a few times per year for onsite client visits, team building trips and educational conferences

What We're Looking For

Required Qualifications:

5+ years of experience in client or account management

Strong organizational and multi-tasking skills

Excellent written and verbal communications skills

Strong problem-solving skills, with a creative and proactive approach

Relationship building skills across various organizational levels

Ability to prioritize projects and tasks to meet established deadlines

Must live within the region of the State Clients to accommodate client meetings and travel needs

Preferred Qualifications:

Background in Public Health or Health Care-related field

Experience working with project management software/platforms (examples include Jira, SFHC, Asana, Monday.com)

Previous contract monitoring support experience including amendments, scope of work review, and budget management

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

Starting Salary: $75,000.00 - $95,000.00 *Note actual salary is based on geographic location, qualifications and experience

Access to a Free Udemy for Business subscription-thousands of hours of learning content on hundreds of different subjects at your fingertips

Health Insurance Coverage (medical, dental, and vision)

Life Insurance

Short and Long-Term Disability Insurance

Flexible Spending Accounts

Paid Time Off

Holiday Pay

401(k) with match

Employee Assistance Program

Paid Parental Bonding Benefit Program

Pharmacy Benefits

Income Protection Plans

Pet Services Plans

Mental Health Support

Wellness Coaching

HSA- Health Savings Account

Commuter Benefits

Gym & Fitness Center Discount Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group's Optum Health. Together we're focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

LI-remote

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy

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