Software Application Support Analyst
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Software Application Support Analyst
Salary
$65,000.00 - $90,000.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
MCA081225
Department
Legislative Council
Opening Date
08/12/2025
Closing Date
8/22/2025 5:00 PM Mountain
FLSA
Determined by Position
Primary Physical Work Address
200 E. Colfax Avenue Denver, CO 80203
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
lis.ga@coleg.gov
Type of Announcement
This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.
How To Apply
Online applications through the Colorado Jobs portal will not be accepted. Please follow instructions on the job announcement for submitting an application.
Description
Benefits
Department Information
Colorado Legislative Council Staff (LCS), is the nonpartisan research agency of the Colorado General Assembly, the legislative branch of the State of Colorado. Legislative Information Services (LIS), the technology section within Legislative Council Staff, is responsible for developing, maintaining and securing all information and technology systems for legislators and legislative staff.
Legislative Council Staff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to increasing the diversity of our staff; therefore, we encourage responses from people of diverse backgrounds and abilities.
When you join LCS, you can expect:
to fill a vital role in supporting Colorado's lawmakers to serve our state and uphold the democratic process;
to join a supportive and collegial culture that is driven by our shared mission, vision, and values;
to work for an organization committed to balancing our important work for the state legislature with employees' lives outside of work;
to be supported in your continual professional development and growth; and
to work for an organization that recognizes the unique talents, backgrounds, and contributions of our individual employees.
Additional information about Legislative Council Staff can be found at: http://leg.colorado.gov/agencies/legislative-council-staff .
Legislative Council Staff is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Our benefits package includes:
PERA retirement benefits (https://www.copera.org/) , including the PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans;
Medical (https://dhr.colorado.gov/state-employees/state-employee-benefits/medical-benefits) , dental (https://dhr.colorado.gov/state-employees/state-employee-benefits/dental-insurance) , and vision (https://dhr.colorado.gov/state-employees/state-employee-benefits/vision-insurance) insurance coverage;
automatic short-term and optional long-term disability coverage (https://dhr.colorado.gov/state-employees/state-employee-benefits/disability-insurance) ;
Life and AD&D insurance (https://dhr.colorado.gov/state-employees/state-employee-benefits/life-insurance) ;
Flexible Spending Accounts (https://dhr.colorado.gov/state-employees/state-employee-benefits/flexible-spending-accounts) (FSAs);
a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program (https://stateofcolorado.benefithub.com/app) ; and
Credit Union of Colorado (https://www.cuofco.org/credit-union-colorado-membership-eligibility) membership eligibility.
Our generous and flexible leave policies include:
a minimum of three weeks of annual leave, based on tenure, and accrued on a monthly basis;
eleven annual paid holidays;
sick leave;
flexible work schedules during the legislative interim; and
a generous compensation time policy.
Accessibility statement. The Colorado Legislature is committed to the full inclusion of all qualified individuals. Our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation for applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at accessibility@coleg.gov or call 303-866-3393. For more information, please visit leg.colorado.gov/accessibility .
Description of Job
We are looking for an Application Support Analyst to join our expanding application development team. As a key contributor, you will directly influence the future of legislative engagement in Colorado by providing application support expertise for our stakeholders.
The Colorado General Assembly is a small but high-profile state government institution with approximately five hundred users including one hundred legislators. LIS provides computing, network and storage technology infrastructure, applications and systems support to all legislative staff, legislators, and others in the Capitol building. Within this unique organization you will experience challenging work while directly contributing to the betterment of Colorado.
Employment @type, work authorization, and remote work
This is a full-time salaried state government position. It is a hybrid position that requires more onsite coverage during the legislative session. During the legislative session, late-night work may be necessary, and compensatory time will be provided for any extra hours worked subject to policy.
You must be authorized to work in the US. Persons seeking contract positions or visa sponsorship need not apply. Pursuant to the Colorado constitution, legislative employees, including this position, are not part of the state personnel system.
Primary responsibilities
Accurately comprehend user needs while providing personable and timely support of applications
Analyze and determine root cause of issues and provide impact assessment
Proactively contribute toward improving system stability, performance, and reliability
Answering, researching, resolving and/or escalating application issues or questions with tracking tickets
Analyzing tickets for improving issue resolution and satisfaction with applications usage
Organizing, reviewing, updating or creating technical support and end user documentation
Work towards minimizing business disruptions by preventing application issues and resolving issues quickly and efficiently
Train users on applications, new features, and changes
Assist with creating a communications strategy and communicating with customers as time allows
Active participation in functional and technical design improvement discussions
Provide assistance with quality assurance planning and testing
Assist with and/or perform thorough regression tests when applicable
Miscellaneous tasks and assignments necessary for system support and maintenance
Additional responsibilities
Assist senior project managers with project, program management, process improvements, and performance tracking
Create and improve processes for analysis and tracking of application usage and customer satisfaction
Salary and benefits
The salary range for this position is $65,000 - $90,000 per year, with salary level within this range commensurate with education and experience. Legislative Council Staff employees are not members of the state personnel system.
Please send your application to lis.ga@coleg.gov by August 22, 2025 Subject: Software Application Support Analyst
Your application should include:
your resume;
a cover letter; and
salary requirements
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Education and experience requirements
Your educational background is a Bachelor's degree from an accredited university or equivalent relevant technical work experience.
Aptitude for, and interest in, attaining an extensive knowledge of applications, business processes, and end user needs.
The ideal candidate
To successfully perform this role, candidates should possess the following:
Aptitude and willingness to learn and master unfamiliar processes and/or technical concepts
High attention to detail and well organized
Exceptional written and verbal communication skills
Eagerness to accept and complete assigned tasks
Ability to work both independently and collaboratively across cross-functional teams
Ability to meet deadlines while multitasking across multiple projects
Aptitude and desire to mentor and share knowledge/ideas with colleagues and managers
Ability to accurately discern, document, and follow oral instruction
Excel with customer service, patience, and empathy with all levels of users
Ability to maintain confidentiality
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
Employer
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
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Website
https://careers.colorado.gov/
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