Receptionist for Healing Arts Desk

Kripalu Center for Yoga and Health • Stockbridge, MA • 16h ago

POSITION SUMMARY The Receptionist for the Healing Arts Department
provides a warm and welcoming environment, while creating positive first
impressions for guests. She/He also performs administrative tasks and
dispensary side work of daily operations. Schedule Requirements: Must be
available for Weekend and Evening Shifts ACCOUNTABILITIES - Check in
guests for services, as well as changing and cancelling appointments. -
Responsible for opening and closing the department each day according to
standard operating procedures. - Assist with linen room maintenance and
dispensary duties, ensuring product availability for all services.
Respond to therapist\'s needs for facility and product written
requests. - Work side-by-side with therapists to ensure smooth flow of
appointments and guest satisfaction. - Develop and maintain in-depth
knowledge of each modality and an ability to describe them to guests. -
Maintain a clean, safe, fully stocked, and well-organized work area. -
Clearly communicate all necessary information with guests, coworkers,
supervisors, and therapists\' all occurrences involving staff or guests
in the department or campus that requires attention. - Builds effective
relationships with customers, identifies customer expectations, tries to
see issues from their point of view; offers practical solutions to
problems. - Other duties as requested. COMPETENCIES - Demonstrates
commitment to valuing equity, diversity and contributing to an inclusive
environment. - Possesses strong core ethics, integrity, and values
consistent with Kripalu\'s organizational principles. - Builds effective
relationships, identifies internal and external customer expectations,
sees issues from their point of view; offers practical, mutually
beneficial recommendations, solutions, and ideas. - Willingness and
ability to be agile in work, supporting across own department as well as
across the organization as needed. - Demonstrates the knowledge and
abilities necessary to perform required job elements to established
standards, remaining current regarding development and trends in areas
of expertise. - Embraces experiences as learning opportunities. -
Accepts responsibility for personal and professional learning and
growth. - Models the values of Kripalu including service, presence,
inquiry, compassion, practice and integrity. MINIMAL QUALIFICATIONS -
1-3 years customer service experience or related experience. -
Associates degree OR equivalent experience including training in
Microsoft programs - Basic math and money/POS skills - Ability to work
independently while being a team player. - Prior experience with
ResortSuite software a plus ESSENTIAL PHYSICAL REQUIREMENTS - Prolonged
periods (at least two consecutive hours) of standing/walking around the
department - Frequent use of computers and handheld electronic
equipment. - Reaching, including above eye level, crouching, kneeling,
stooping - This position requires lifting, standing, reaching with arms
and hands, stooping, kneeling, and crouching. - Lifting and moving items
weighing up to 35 lbs.

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