Service Dispatcher

Aston Carter • Westbury, NY • 16h ago

Job Title: Service Dispatcher

Job Description

We are seeking a Commercial HVAC/Refrigeration experienced Service Dispatcher with a background in parts inventory to join our growing team. This role involves dispatching service technicians and assisting with inventory management, while ensuring adherence to company policies and safety protocols.

Responsibilities

Dispatch service technicians to areas in Long Island, Manhattan, Queens, Bronx, Brooklyn, and Westchester.

Assist the Service Manager in organizing work requests, completed work requests, charges, expenses, and inventory records.

Monitor re-order levels and replenish inventory to maintain proper vehicle inventory levels.

Assist the Service Manager with the inspection of HVAC and Refrigeration equipment, tools, and machinery, and oversee general vehicle maintenance as needed.

Schedule preventive maintenance on all HVAC/R equipment.

Conduct follow-up calls to customers.

Communicate effectively and respectfully with customers and team members.

Maintain accurate records and complete paperwork efficiently.

Complete quotes for parts needed and distribute parts to service technicians.

Essential Skills

2+ years of commercial dispatch experience and parts management.

Strong customer service and communication skills.

Ability to work independently and as part of a team.

Additional Skills & Qualifications

Experience with dispatching software is a big plus.

Basic Excel experience.

Knowledge in customer service, HVAC, refrigeration, logistics, and data entry.

Work Environment

Enjoy working in a supportive and skilled team with a great team culture. The company offers competitive pay based on experience, paid holidays and vacation, health, dental, and vision insurance, and a 401(k) with company match. Join us to work on diverse projects involving commercial HVAC and Refrigeration installations, service, and maintenance, and benefit from career growth opportunities.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westbury,NY.

Application Deadline

This position is anticipated to close on Aug 25, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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