BMV Executive Director Branch Operations
Date Posted: Aug 11, 2025
Requisition ID: 463908
Location:
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.
The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
Invest in our employees
Engage our customers
Provide sustainable systems
Embrace product innovation
Role Overview:
In this role you will have the primary responsibility for the operation of the state-wide network of 129 BMVC license branches with 1,000 employees performing 7 million transactions annually. Responsible for meeting, on an on-going basis, critical agency performance metrics including branch customer visit times and overall customer satisfaction. Serves on Director's Council and participates in policy and general management decision making and agency-wide project teams. Responsible for operating with approved budget.
Salary Statement:
The salary for this position traditionally starts at $93,002.00.
A Day in the Life:
The essential elements of the job duties:
Responsible for strategic direction and day-to-day operation of assigned license branches. Manages the branch network through 9 Regional Managers, Determines staffing needs for branches consistent with agency visit time expectations and branch volume projections. Ensure that branches operate in accordance with detailed and ever-changing policy and process requirements while maintaining high customer service levels. Branches are, to most Hoosiers, the face of the BMV. Consistent with this role, ensure that branch staff are fast, accurate, helpful, professional and provide friendly customer service to the people of the State of Indiana.
Accomplishment of the BMV's mission and the implementation of and compliance with BMV/C policies and procedures in all BMVC License Branches throughout the state. Establishes quarterly/annual operation metrics to achieve maximum operational efficiency and superior customer service. Identifies problems promptly and takes immediate positive corrective action. Foster leadership qualities in Regional Manages to coach and develop teams in achieving performance outcomes.
Direct/coach regional managers to evaluate and enhance underperforming branches. Consults with Human Resources and Legal Departments in disciplinary issues and terminations. Works closely with Fraud and Security and regions to ensure fraud prevention measures exist.
Operate the division within approved budget. Work proactively to identify opportunities for cost reductions and implement consistency with broader agency initiatives. Review financial reports on an ongoing basis to identify line items that are not being properly managed and address any issues as appropriate.
Serve as a member of the Director's Council. Participate actively in discussions to represent the branch perspective in the decision making process. As appropriate, communicate decisions and relevant announcements made at meetings to the field staff to ensure that the field staff is properly informed of agency activities. Coordinate with other executive laedership members on ongoing agency activities and participate in agency project teams as assigned.
Keep the Deputy Commissioner informed and up to date regarding any matters within the incumbent's responsibilities that are likely to have a significant impact upon the agency. Provide reports regarding matters within the incumbent's responsibilities to Deputy Commissioner for BMV Commission meetings that are appropriate for public discussion.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
This person must have the following requirements to be considered for employment:
Ability to supervise other by assigning and directing work, conducting employee evaluations, training and developing staff, taking appropriate disciplinary/corrective actions when necessary and appropriate, and making hiring/termination recommendations.
Ability to embrace and foster change
Demonstrate commitment to customer service and operational excellence
Demonstrate ability to interface at the highest levels of the organization and maintain effective working relationships with fellow agency employees.
Strong problem solving and analytical skills and ability to think creatively
Excellent verbal, written and electronic form communication skills
Ability to create, maintain and improve the BMV's culture of teamwork, excellent customer service and cost-effective use of the peoples' resources.
Ability to discharge all job responsibilities with integrity
Strong financial management skills
High level of attention to detail
Successfully manage and coordinate multiple projects at one time
Ability to work flexible hours based on business needs
Ability to treat all state employees with courtesy and respect
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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