Automotive Technical Advisor

MarketSource • Cleveland, OH • 3h ago

130898BRTitle:Automotive Technical AdvisorJob Description:Automotive Technical Advisor

MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.

Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company's culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic.

MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.

Summary

The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.

Essential Job Functions:

Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers

Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction

Initiate resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty

Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer

Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents

Provide phone and in-dealership technical assistance

Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections

Troubleshoot and solve final repair attempt situations

Identify repair shop process improvements and proactive business planning with a focus on the customer

Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM

Provide support for C.A.G./engineering- providing on ground request support

Oversee Recall and Required Service Updates (RSU) follow-up and reduction

Establish yourself as a quality feedback liaison

Required Knowledge, Skills, and Abilities:

Highly motivated, adaptive, and autonomous with the ability to deliver results

Entrepreneurial individual with a history of leadership and achievement

Excel in building positive working relationships, cost assessment and conflict resolution

Understanding of automotive dealership fixed operations

Ability to travel to dealerships within a designated area

Ability to communicate technical information to all levels within both the client and the dealerships

Ability to analyze data and create custom reports

Ability to effectively use MS Word, Excel, and other customized software

Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment

Ability to identify and react swiftly to issues that may arise

Excellent written, oral and presentation skills

Ability to tackle complex issues and develop innovative and practical solutions

Proficient with Microsoft Office; Work, PowerPoint, and Excel

Job Requirements:

Bachelor's Degree or equivalent work experience in lieu of degree

Master Technician Certification or equivalent experience in lieu of certification

2 years of automotive experience

Dealership fixed operations experience preferred

75% travel; 2-3 weeks per month

Auto req ID:130898BRState:Ohio Job Category:Sales and Related Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@MarketSource.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, dental & vision

401(k)/Roth

Insurance (Basic/Supplemental Life & AD&D)

Short and long-term disability

Health & Dependent Care Spending Accounts (HSA & DCFSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Work Site City Selection:Cleveland Equal Pay Disclaimer:The wage range for this position is $70,000-$85,000 annually. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Go to Apply

Senior Data Analyst - 2081593

Apex Systems, Inc. • Cleveland, OH • 1d ago

IT & Engineering

Job#: 2081593 Job Description: Job Description This can be either a Remote position or Onsite at 4910 Tiedeman Brooklyn, OH 44144 Top 3 things looking when reviewing resumes. Data mapping and modeling experience SQL, SAS...

1d ago

Go to Apply

Civil Site Engineering Internship-Cleveland, OH

American Structurepoint, Inc. • Cleveland, OH • 1d ago

IT & Engineering

Civil Site Engineering Internship-Cleveland, OH Job Locations US-OH-Cleveland Job ID 2025-2806 Category/Group Campus Employment Type Intern Overview Join American Structurepoint and become part of a team that goes the ex...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.