Desktop Support Specialist

RCM Technologies • United States, United States • 1w ago

Full Time Contract Title or Role: Desktop Support Specialist Compensation: $14 (Hourly) Location: On Site Hato Rey, PR (Some shifts may include working Saturday and Sundays (8:00am-5:00pm or 11:00am-8:00pm)) Length of Contract: 1 year Position Description: RCM is looking for a Desk Support Specialist for our leading health services client in Puerto Rico. This aims to provide technical support, training, and incident resolution to the customer community to ensure excellent customer service and the greatest efficiency and productivity at work. Responsibilities: Prioritize and resolve helpdesk requests assigned by central helpdesk system by performing the following tasks:

Software Installation, Updates, Removal, and Troubleshooting.

Computer hardware deployment, installation, upgrade, troubleshooting, and decommissioning.

User account creation, termination, and assignment of permissions following prescribed policies and procedures.

Manage the inventory of software and hardware materials.

Prepare, configure, and deploy desktop computer systems, related peripherals, and hardware including system imaging of desktop computers using existing procedures.

Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.

Work with vendors when necessary to resolve technical problems with hardware and software.

Document all changes, troubleshooting steps, resolutions, and request elevations.

Qualifications

Experience working with and troubleshooting various operating systems, hardware configurations, and software applications.

Must be detail-oriented, exact, and well organized.

Excellent oral and written communication skills, interpersonal and organizational are needed.

The ability to work independently and efficiently to meet deadlines and established response times is essential.

The ability to set up and keep a good working relationship with other professionals to provide support and resolve issues is a must.

Must be able to remain flexible with changes in priorities for various task and project assignments.

Consistently at work and on-time

Education & Certifications

Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Technology) preferred with 3-5 years of experience in Helpdesk environment.

Microsoft MCSA or A+ and enrollment in IT related courses with an accredited college or technical school Preferred.

Equal Opportunity Statement: RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Pay Transparency: RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices. Disclaimer: This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. About RCM: RCM is a leading provider of Business, IT, and Engineering Services to over 1,000 clients in the commercial marketplace. RCM partners with clients to define, implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

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