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Customer Service Representative

A.O. Smith • Appleton, WI • 1d ago

Date: Aug 11, 2025

Location(s):

Appleton, WI, US, 54914

Company: A. O. Smith Corporation

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The Clean Water Center, located in Appleton, WI provides a state certified health and safety water testing lab as well as a complete line of water treatment and softening products.

Primary Function

Responsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.

Responsibilities

Answering incoming phone calls and scheduling service or sales opportunities.

Greet all customers as they enter the showroom

Scan and update all information for each visit to our customers in the CRM

Follow up phone calls to customers

Create purchase orders for units and parts

Sales orders for mail delivery or showroom pick up

Ordering salt and schedule deliveries

Outbound phone calls to existing customers for service and delivery reminders

Respond to prospective customer inquiries and schedule free consultations

Assist showroom customers with products and questions

Test water samples and forward results to the appropriate department

Attend department meetings

Assist with inventory

Receive and handle customer requests and complaints.

Perform other duties as assigned by supervisor.

Forklift pallets of salt for customers.

Qualifications

Associate degree in business is preferred

PC literacy (working knowledge of Microsoft Word, Excel, and Access)

A positive attitude, enthusiasm ,and flexibility for learning new responsibilities

Professional appearance and manner required

Excellent communication and customer service skills

Education

High School Diploma or GED

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market:Appleton

Nearest Secondary Market:Oshkosh

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