Customer Service Representative

Robert Half • Puyallup, WA • 1d ago

Description

We are looking for a dedicated Customer Service Representative to join our team on a long-term contract, possilbe contract to hire, basis in Puyallup, Washington. In this role, you will assist customers with inquiries, process payments, and provide outstanding service to meet their needs. This position requires adaptability as it involves working within a dynamic environment and handling occasional system updates.

Responsibilities:

Respond to customer inquiries regarding billing, payments, and account details through phone, email, and in-person interactions.

Greet walk-in customers, assist with payments, and address questions with attention to detail.

Process incoming mail, including sorting, opening, and handling payment invoices accurately.

Conduct research to resolve customer concerns and provide timely solutions.

Maintain accurate records of customer interactions and payment transactions.

Assist with system updates and adapt to changes in workflows as needed.

Collaborate with team members to ensure smooth operations and exceptional customer service.

Support customers by addressing their needs withgrace, patience and reliability.

Requirements

Proven experience in customer service, including handling inquiries and resolving issues.

Proficiency in Microsoft Office Suite, particularly intermediate-level Excel skills.

Strong communication skills, both written and verbal, to interact effectively with customers.

Ability to handle changes and transitions in a dynamic environment.

Exceptional reliability and commitment to providing high-quality service.

Detail-oriented approach to processing payments and maintaining records.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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