Assistant Director for Accommodations (Senior Student Services Program Administrator)

University of Connecticut (UConn) • Storrs, CT • 1d ago

JOB SUMMARY

Under the general supervision of the Associate Director, the Assistant Director (Senior Student Services Program Administrator) for Accommodations manages the day-to-day administrative activities related to the provision of accommodations for students with disabilities.

DUTIES AND RESPONSIBILITIES

Provides oversight to the Accommodations Team and develops, implements, and coordinates all related functions for accommodation provision, which may include but are not limited to exam administration, notetaking coordination, housing accommodations, dining accommodations, and campus access.

Serves as a resource for students, faculty, and staff regarding accommodation policies and procedures in person, on the phone, or via email to provide a high level of customer service.

Maintains electronic records in the CSD database of all student and faculty interaction and maintains the highest level of confidentiality with sensitive student information.

Creates, updates, and maintains procedural information regarding how to access accommodations; disseminates procedures to students, faculty, and staff by participating in campus outreach and training presentations and workshops (e.g., department meetings, one-on-one meetings, etc.).

Assists with evaluating and assessing the usage of accommodations and makes recommendations for procedural modifications and improvements as indicated to ensure quality assurance.

Initiates resolutions for complex and routine issues associated with accommodation provision.

Provides training and oversees work assignments for Assistant Accommodations Coordinator(s), undergraduate, and graduate student employees involved in the provision of accommodations.

Compiles and generates accommodations data for colleagues as needed for inclusion in Center reports.

Attends weekly case review meetings and staff meetings.

Performs related duties and special assignments as required.

MINIMUM QUALIFICATIONS

Bachelor's Degree and 6-7 years' experience, two of which must be serving as an advanced/senior team member or working as a project lead, OR Master's degree and four years' experience.

Demonstrated experience coordinating testing accommodations for students with disabilities, including working knowledge of testing accommodations procedures and best practices.

Demonstrated ability to clearly and succinctly document engagement with students, parents/guardians, faculty, and staff as indicated in the case management system.

Demonstrated ability to communicate information effectively to groups with different backgrounds and experience (i.e., students, parents/guardians, colleagues).

Demonstrated interpersonal skills necessary for effective work relationships.

Demonstrated experience working with diverse populations.

PREFERRED QUALIFICATIONS

Demonstrated experience in post-secondary disability service provision.

Demonstrated experience supervising professional staff in a union environment.

Demonstrated experience supervising undergraduate and graduate student staff.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits, please visit hr.uconn.edu and explore the sections under the Benefits & Leaves and Engagement & Learning headers. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #499169, to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on September 1, 2025.

All employees are subject to adherence to the State Code of Ethics, which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee's unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.

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