Administrative Coordinator, University Office of Student Financial Assistance
POSITION DETAILS
The University Office of Student Financial Assistance (OSFA) within the Office of Enrollment Management at the City University of New York (CUNY) located at the Central Office oversees the development and administration of policies, standards, and initiatives that guide the University-wide student financial aid functions across CUNY's 25 colleges and schools across the five boroughs of New York City. OFSA plays a critical role in ensuring financial aid supports student access, equity, and success.
Reporting to the University Executive Director of Financial Aid, the Administrative Coordinator provides analytical, administrative, and operational support across a range of student financial aid-related programs, activities and initiatives. The Administrative Coordinator supports strategic and day-to-day operations within OFSA and acts as a liaison to campus financial aid offices to ensure compliance, efficiency, and service excellence.
In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:
-Provide day-to-day administrative and logistical support to OSFA leadership, financial aid programs, and internal processes.
-Assist in supporting University-wide financial aid programs and initiatives, including the execution and tracking of Federal Work Study contracts, payroll coordination, and budget monitoring.
-Conduct research and prepare reports and summaries on federal (Title IV), state, and institutional financial aid policies and practices.
-Support the preparation, processing, and tracking of agreements, renewals, and invoices related to financial aid programs.
-Maintain internal systems, databases, and budget documents to ensure accuracy, consistency, and up-to-date records.
-Coordinate logistics for internal and external meetings, assist in the development of presentations, and support collaborative projects with campus partners and external stakeholders.
-Serve as the first point of contact for inquiries received through shared inboxes and other communication channels, responding promptly and escalating issues when appropriate.
-Maintain and organize departmental records, correspondence, and documentation, ensuring compliance with university policies.
-Assist with drafting office communications, updating website content, and proofing materials for accuracy.
-Support documentation of business processes and development of standard operating procedures (SOPs) for office workflows and student aid programs.
-Perform other related duties and special projects as assigned.
NOTES:
Until further notice, this position is eligible for a hybrid work schedule.
QUALIFICATIONS
MINIMUM
Bachelor's Degree required.
PREFERRED
-At least two years of experience performing administrative, analytical, and/or operational work, preferably in higher education.
-Demonstrated interest in or commitment to student financial services, equity in education, or strategic enrollment management.
-Understanding of the role financial aid plays in student access, retention, and success.
-Familiarity with CUNY's structure, systems, and academic/administrative processes a plus.
-Strong attention to detail with proven ability to manage data, track deadlines, and maintain accuracy in a high-volume environment.
-Excellent writing, editing, and proofreading skills, with experience preparing reports, summaries, or correspondence.
-Strong interpersonal and communication skills, including the ability to work collaboratively and professionally with stakeholders at all levels.
-Highly organized with the ability to prioritize multiple tasks, meet deadlines, and work independently or as part of a team.
-Strong proficiency using administrative and financial systems, databases, and programs, Microsoft Office Suite programs, and familiarity with collaboration tools (MS Teams, Zoom, WebEx, or similar software).
CUNY TITLE OVERVIEW
Supports projects, initiatives, and activities that impact an academic or administrative department.
Manages basic office functions such as communications, meeting schedules, work plans, staff assignments, and distributing information.
Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software.
Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections.
Conducts internet and/or database research and performs basic systems queries to locate information related to department activities.
Maintains department fiscal plans and budgets; assists in budget administration and invoice processing.
Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department.
May supervise office staff and student workers.
Performs related duties as assigned.
Job Title Name: Administrative Coordinator
CUNY TITLE
Assistant to HEO
FLSA
Non-exempt
COMPENSATION AND BENEFITS
The salary range is $53,003 - 57,573 , commensurate with credentials, education, and experience.
CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.
The direct link to the job opening from external sources is:
https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\HRAM\FL.HRS\CG\SEARCH\FL.GBLPage=HRS\APP\JBPST\FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=30744&PostingSeq=1
Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.
CLOSING DATE
September 1, 2025.
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID
30774
Location
Central Office
