Benefit Eligibility Associate & Specialist (Community Support Team)
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Benefit Eligibility Associate & Specialist (Community Support Team)
Salary
See Position Description
Location
Colorado Springs, CO
Job Type
Full-Time
Job Number
2500385
Department
Department of Human Services
Division
Economic Benefits
Opening Date
08/09/2025
Closing Date
8/24/2025 11:59 PM Mountain
FLSA
Non-Exempt
Description
Benefits
Questions
Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .
Job Summary
Are you passionate about helping and serving the El Paso County community including our most vulnerable members? Do you have an eye for detail, a strong sense of responsibility and enjoy working in a public facing environment? We have the perfect opportunity for you! We are looking for a new addition to our friendly office setting. You will be the first point of contact of the Department of Human Services who play an important role working to ensure that our community has access to any eligible benefits and services. We are looking for friendly, reliable specialists to assist clients by deciphering documentation, relaying that information to them, and having wonderful customer service skills. You will have the opportunity to interact extensively with community members and work to resolve complaints in a friendly and efficient manner. In this role your efforts will have a significant impact on your community.
This position will be located at multiple locations to include Jet Wing, Springs Rescue Mission, Calhan, and the Courthouse.
Associate Benefits & Eligibility Specialist
Salary Range: $40,550.00 - $58,940.00 Annually
Hiring Range: $41,000.00 - $46,000.00 Annually
Anticipated Hiring Rate: $43,992.00 Annually
Benefits & Eligibility Specialist
Salary Range: $44,910.00 - $65,130.00 Annually
Hiring Range: $46,000.00 - $50,000.00 Annually
Anticipated Hiring Rate: $48,048.00 Annually
This position has an anticipated work schedule of Monday - Friday, 7:30 am - 4:30 pm; subject to change.
Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.
Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutritional Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care. This position is part of the Benefits & Eligibility Specialist career progression series, which includes Associate Benefit Eligibility Specialist and Benefit Eligibility Specialist. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.
Essential Duties/Responsibilities
Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
Conducts client customer service reviews.
Reviews cases for accuracy and completeness.
Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
Participates in internal committees, training, workshops and seminars.
Assists with unassigned caseloads as needed.
Performs other duties as required.
Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.
Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
Qualifications
Knowledge, Skills, and Abilities
Basic knowledge of public assistance rules, regulations, and procedures.
Must be detail oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately.
Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public. Ability to provide excellent customer service.
Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
Ability to provide conflict resolution and problem solving skills.
Ability to use standard office equipment including computer, fax machine, copier and telephone.
Maintain regular and punctual attendance.
Required Education and Experience
High school diploma or equivalent education.
Two years of customer service or administrative experience.
Associate's or degree or higher in a related field may substitute for the required experience.
Benefits & Eligibility Specialist:
High school diploma or equivalent education.
Three years of customer service or administrative experience.
Associate's degree in a related field may substitute for one year of the required experience.
Bachelor's degree in a related field may substitute for two years of the required experience.
One year of experience determining eligibility for public assistance in a human services agency.
Pre-Employment Requirements
Must pass conditional post offer background investigation and drug screen.
Work Conditions
Duties are primarily performed in a high volume office and remote work environment dependent on business needs. May be required to work evening and weekend hours. May be exposed to clients in stressful situations.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
